Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and mutual respect, where everyone is encouraged to be themselves and reach their full potential. About the Role: Government and Corporate Affairs Customer Service Specialist This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel, resolving customer problems, and providing exceptional service to our clients. If you're passionate about the air travel industry, have excellent leadership and customer contact skills, and are looking for a new challenge, we want to hear from you. Key Responsibilities: Promote and sell air travel on arenaflex, ensuring that our customers receive the best possible service and support Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, using your knowledge of air travel regulations and procedures Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating your excellent communication and problem-solving skills Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures that may affect them Utilize your knowledge of Native SABRE to efficiently manage customer interactions and resolve issues in a timely and professional manner Essential Qualifications: To be successful in this role, you'll need: A Bachelor's degree in a relevant field or equivalent experience/training, demonstrating your knowledge and understanding of the air travel industry Excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment Knowledge of Native SABRE, with the ability to learn and adapt to new systems and technologies Ability to be resourceful and creative in immediate problem resolution, demonstrating your ability to think on your feet and provide innovative solutions Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable, with a strong commitment to providing exceptional customer service Satisfactory attendance required, with a strong commitment to being punctual and reliable Preferred Qualifications: While not essential, the following qualifications are preferred: Previous experience in a customer-facing role, preferably in the air travel industry, demonstrating your understanding of customer needs and expectations Additional certifications or training in customer service, leadership, or a related field, showing your commitment to ongoing learning and development Knowledge of air travel regulations and procedures, with the ability to stay up-to-date with industry developments and changes Career Growth and Development Opportunities At arenaflex, we're committed to helping our employees grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to a range of training and development opportunities, including: On-the-job training and coaching, to help you develop your skills and knowledge Formal training programs, to enhance your leadership and customer service skills Opportunities for career advancement, with a clear path for progression and development A supportive and inclusive work environment, where you'll be encouraged to share your ideas and feedback Work Environment and Company Culture At arenaflex, we're proud of our diverse and inclusive work environment, where everyone is valued and respected. Our company culture is built on the principles of: Inclusion and diversity, with a strong commitment to creating a welcoming and inclusive workplace Mutual respect, with a focus on building strong relationships and collaborations Open communication, with a culture of transparency and honesty Employee well-being, with a range of programs and initiatives to support your physical and mental health Compensation, Perks, and Benefits As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you'll enjoy a range of benefits, including: Competitive salary and benefits package, with a focus on rewarding your hard work and dedication Travel perks, with access to discounted flights and travel opportunities Health and wellness programs, to support your physical and mental health 401(k) program, with employer contributions to help you plan for your future Opportunities for career advancement and professional growth, with a clear path for progression and development Conclusion If you're passionate about the air travel industry, have excellent customer service skills, and are looking for a new challenge, we want to hear from you. As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. Apply now to join our team and take the first step towards an exciting and rewarding career in the air travel industry. Apply for this job