**Experienced Loyalty Customer Care Representative – Work From Home Opportunity with Blithequark**

Are you passionate about delivering exceptional customer experiences and building lasting relationships with clients? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join Blithequark's Contact Center team as a Loyalty Customer Care Representative. In this role, you will have the unique opportunity to work from home, leveraging your exceptional communication skills to promote loyalty brand building on behalf of our clients while creating customer insights that drive team performance. **About Blithequark** Blithequark is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty, and the impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. **Our Mission and Values** At Blithequark, we are a mission and values-driven company. Our mission is to grow enterprise value through loyalty for our clients, and every role within our organization has a purpose and directly contributes to achieving this mission. We are values-driven at every point, creating a fun, high-trust, transparent workplace where leadership and ownership are valued. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud. **About the Team and What We'll Build Together** As a member of our Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace. **Key Responsibilities:** * Learn specific client loyalty program guidelines * Answer all incoming inquiries directed to you in various media channels (phone, email, chat) * Approach each day with a positive, professional, customer-centric, and team-oriented attitude * Act with integrity at all times * Communicate in a clear, concise, and helpful manner both verbally and in writing * Take ownership of customer inquiries while working toward a resolution * De-escalate as necessary through effective communication and problem-solving skills * Efficiently use all internal systems and resources * Work independently without the heavy need to rely upon your team or supervisor * Adhere to schedules and company policies and procedures * Escalate any issues or concerns that are unable to be resolved through normal efforts **What You Need to Be Successful:** * High school diploma or equivalent required * Ability to attend a 7-week Training Program (remotely) with 100% attendance * Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) * 1+ year of customer service experience (or equivalent experience) * Strong customer service orientation with external/internal customers * Collaborative nature to work within assigned team * Good problem-solving ability to effectively guide customers through solutions * High level of accuracy and attention to detail * A "whatever it takes" attitude to care for customers * Ability to be flexible regarding changes in work processes and environment * Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) * Strong verbal, written, and listening communication skills * Flexibility with scheduling, including weekends * Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) * 2+ years of customer service experience preferred * Strong home WiFi connection, and quiet home office environment **Our Teammates are at the Heart of Everything We Do** Healthy people are happy people, which makes mental and physical health a top priority at Blithequark. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Blithequark is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Blithequark's competitive pay, 401k matching, annual profit sharing, and bonuses all make Blithequark a perfect place to build your career. **Blithequark: A Place for All** We don't just accept differences – we embrace, share, and celebrate them! Employment at Blithequark is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law. We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Blithequark. **Compensation and Benefits:** * $17/hour + bonuses with performance * Comprehensive health insurance and benefits options * Free fitness programs like PeerFit * Generous vacation time for yourself * Competitive pay * 401k matching * Annual profit sharing * Bonuses **How to Apply:** If you are passionate about delivering exceptional customer experiences and building lasting relationships with clients, we invite you to apply for this exciting opportunity. Please visit our website to learn more about Blithequark and our Contact Center team. We look forward to hearing from you! Apply Job! Apply for this job