**Experienced Member Services Representative – Remote Customer Service**

Join the arenaflex family and embark on a journey of possibilities, where you'll explore new horizons, develop your skills, and become a shining example of excellence. As a Member Services Representative, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union, responsible for delivering exceptional customer experiences and ensuring seamless transactions. **Why You'll Love This Role** In this dynamic position, you'll have the opportunity to work with a talented team, leveraging your skills and expertise to drive business growth and customer satisfaction. Your daily tasks will include: ### Key Responsibilities * Complete data access and balancing tasks to ensure accurate financial records * Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work on member cases/assignments, following established guidelines and procedures * Process mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from contributors for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer regulations * Deposit check returns, review member draft changes, process member checks, verify contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees ### Essential Qualifications * High school degree or GED * Intermediate Excel and Word experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams ### Preferred Qualifications * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience ### What You'll Get As a valued member of the arenaflex team, you'll enjoy a range of benefits, including: * Travel Perks: Explore the world with your family and friends, with access to over 6,800 daily flights across our global network. * Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, plus digital health visits, flexible spending accounts, and more. * Wellness Programs: Take care of your physical and mental well-being with our wellness programs, offering the right tools, resources, and support. * 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year. * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. ### Join the arenaflex Family At arenaflex, we're committed to creating an inclusive and diverse work environment, where everyone can thrive. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping individuals reach their full potential and creating inclusive workplaces that meet and exceed the needs of our diverse global community. ### Apply Now Ready to embark on a new journey? Apply now to become a part of the arenaflex team and start exploring the possibilities! Apply Job! For more such jobs, please click here! Apply for this job