**Experienced Onboard Services Customer Service Representative – New Jersey Location**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As an Onboard Services Customer Service Representative, you'll play a vital role in ensuring our catering and in-flight services meet the highest standards of quality and excellence. If you're passionate about providing top-notch customer service, working in a fast-paced environment, and contributing to the success of our team, we want to hear from you! **About arenaflex** arenaflex is a world-leading airline that operates on a global scale, connecting people and cultures from around the world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the aviation industry. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals who share our passion for delivering exceptional customer experiences. **Job Responsibilities** As an Onboard Services Customer Service Representative, you'll be responsible for: * Executing a positive handoff with flying groups and leading cookroom reviews during catering provisioning to alleviate missing item concerns/events. * Supporting the restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches. * Acting as an item and mileage SME for ATL catering details with Uncertainties and OBS. * Tracking, pattern, and providing designated "shock and pleasure" for MI-19 patterns, objections, and flight groups. * Supporting and participating in "Providing food Determination Rush" at Uncertainties Parlors for item, detail, and change management "communication and feedback". * Effectively participating in Online Entertainment/SkyHub postings and promotions, for ATL OBS Brand Building and Mindfulness. * Job requires steady movement, expected to be effectively moving and directing all parts of the catering activity. * Position requires a customer service mindset to diffuse tense circumstances and really issue tackle on the fly. * Should be able to function well in a team climate. * Should be receptive and have strong relational and communication skills. * Should practice security-conscious behaviors and follow all Coronavirus health precautionary measures in every single functional cycle and techniques. **Advantages and Benefits to Help You Continue to Thrive** At arenaflex, we're committed to supporting our employees' personal and professional growth. Here are some of the benefits and advantages you can expect: * Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. * Paid time off, including holidays, vacations, and paid personal time. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Wellness programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling. * Domestic and Global (backup) Flight privileges for employees and qualified family members. * Career development programs to help you achieve your long-term career goals. * Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Benefits, including vehicle and lodging rentals and auto/mortgage holders/pet protections. **What You Need to Succeed (Minimum Qualifications)** * Should have and maintain a valid driver's license. * Should be able to obtain and hold an airport ID with a customs seal. * Pass a comprehensive post-offer pre-employment personal investigation, including fingerprinting and a criminal history record check required by government regulation. * Pass a post-offer pre-work drug test. * Should have excellent oral and verbal communication skills and be able to follow detailed work instructions. * Work a fixed or potentially rotating schedule including evenings, nights, weekends, and holidays. * Should be able to complete necessary training courses. Gradual training for additional responsibilities, such as managing specific cycles, equipment, and items can be required. * Be willing to work in various environments inside and outside. * Should project a professional image. * Should be able to drive and safely operate a catering truck, when required to dispatch aircraft. * Should be able to understand and recognize Kitchen geology via aircraft type. * Regularly focuses on the health and safety of self, others, and personal information. * Embraces diversity, inclusivity, thinking, and styles. **What Will Give You an Upper Hand (Preferred Qualifications)** * Should have exceptional verbal and written communication skills, organizational skills, team leadership, and management capacities. * Quality Control experience highly liked. * Strong PC skills liked. Should be comfortable with e-door lattice frameworks, arenaflex's catering-related technology framework. If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in customer service. Apply Now! Apply for this job