Experienced Online Chat Support Representative – Customer Service and Technical Issue Resolution Expert

Welcome to arenaflex: A Leader in Property Management and Development arenaflex is a renowned full-service development and property management company, dedicated to providing exceptional management of tax credit and HUD properties in its own portfolio as well as for third-party owners. With a strong commitment to customer satisfaction, we are seeking enthusiastic and skilled candidates to join our team as Online Chat Support Representatives. As a key member of our customer support team, you will play a vital role in handling inquiries via email, chat, and direct messaging, resolving customer issues, and maintaining our standard of exceptional service. Job Overview In this dynamic and rewarding role, you will be responsible for providing top-notch support to our customers, addressing their concerns, and offering effective solutions in a timely and professional manner. As an Online Chat Support Representative, you will be the face of our company, interacting with customers and ensuring that their experiences with arenaflex are positive and memorable. With flexible scheduling options and the ability to work from home, this role offers the perfect blend of flexibility and challenge for individuals who are passionate about delivering exceptional customer service. Key Responsibilities Express genuine empathy and concern for customers' issues and address them as if they were your own, providing personalized support and solutions. Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products, ensuring timely and effective resolutions. Identify high-risk customer situations and escalate them appropriately without hesitation, ensuring that critical issues are addressed promptly and efficiently. Manage multiple chats simultaneously, maintaining a high level of productivity and composure in a fast-paced environment. Accurately document all required information and chat details in the ticketing system, ensuring that customer interactions are properly recorded and tracked. Respond to and resolve open issues in an appropriate time frame, meeting or exceeding customer expectations for service and support. Identify trends related to systems, platforms, and/or customers and escalate them appropriately to management, contributing to ongoing improvement and optimization of our customer support processes. Multitask using multiple systems, skillfully changing from one task to another without loss of efficiency or composure, and maintaining a high level of productivity in a dynamic environment. Maintain punctuality and attendance at all scheduled times, ensuring that customers receive consistent and reliable support. Demonstrate strong messaging communication skills, active listening abilities, and excellent grammar, with the ability to adapt to different communication styles and preferences. Essential Qualifications To succeed in this role, you will need to possess a combination of skills, experience, and personal qualities, including: A High School Diploma or equivalent, with a strong foundation in English, communication, and customer service. Strong written communication skills, with the ability to express yourself clearly and effectively in writing. Ability to type 30 wpm with 90% accuracy or above consistently, with excellent grammar and spelling skills. Previous experience in customer support or a related field, with a strong understanding of contact center support metrics and the ability to implement actions for improvement. Ability to work independently, utilizing resources to resolve customer issues, and maintaining a high level of productivity in a remote work environment. Great understanding of text and chat acronyms, with the ability to adapt to different communication styles and preferences. Preferred Qualifications While not essential, the following qualifications and experience will be highly regarded: Previous work-from-home experience, with a proven ability to work independently and maintain productivity in a remote environment. Experience in property management or a related field, with a strong understanding of tax credit and HUD properties. Familiarity with contact center technology and software, including ticketing systems and chat platforms. Strong analytical and problem-solving skills, with the ability to identify trends and patterns in customer interactions. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As an Online Chat Support Representative, you will have access to a range of learning resources and benefits, including: Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and mentorship, with regular feedback and performance evaluations to support your growth and development. Opportunities for career advancement, with a clear path for progression within the company. Access to a range of learning resources, including online courses, webinars, and industry events. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. As an Online Chat Support Representative, you will be part of a dynamic and dedicated team, working together to deliver exceptional customer experiences and drive business success. Our company culture is built on the following values: A commitment to customer satisfaction, with a focus on delivering exceptional service and support. A culture of teamwork and collaboration, with a strong emphasis on communication, respect, and empathy. A dedication to ongoing learning and development, with a focus on growth, innovation, and improvement. A positive and supportive work environment, with a range of benefits and perks to support your well-being and success. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and success. These include: Full benefits, with access to a range of health, dental, and vision plans. 100% remote work, with the flexibility to work from home and maintain a healthy work-life balance. Flexible work schedule, with the option to choose your hours and maintain a minimum commitment of 10 hours per week. Weekly pay and performance-based monthly bonuses, with opportunities to earn extra income and rewards. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Online Chat Support Representative role at arenaflex. With a range of benefits, perks, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and supportive team and contribute to the success of our customers and our business. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job