**Experienced Online Chat Support Specialist – Customer Service & Support Expert**

Are you passionate about delivering exceptional customer experiences and have a knack for resolving complex issues with empathy and finesse? Do you thrive in fast-paced environments and are eager to grow your skills in customer support and service? If so, we invite you to join blithequark's dynamic team as an Online Chat Support Specialist in New York City. At blithequark, we're committed to revolutionizing the way we interact with customers, and we're seeking a highly motivated and passionate individual to join our team. As an Online Chat Support Specialist, you'll be the face of our brand, providing top-notch support to customers through online chat platforms. If you're a people person with a passion for problem-solving and a knack for strategic thinking, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading innovator in the retail industry, dedicated to providing exceptional customer experiences through cutting-edge technology and personalized support. Our team is comprised of passionate individuals who share a common goal: to make a difference in the lives of our customers. As a part of our team, you'll have the opportunity to work with a diverse group of talented professionals who are committed to driving innovation and excellence. **Responsibilities** As an Online Chat Support Specialist at blithequark, you'll be responsible for: * Providing online chat support to customers regarding their inquiries, issues, and concerns * Maintaining a high level of professionalism and customer service in all interactions * Utilizing emotional intelligence to understand and resolve customer problems effectively * Using strategic planning to anticipate customer needs and provide proactive solutions * Leverage data to inform decisions and drive strategic initiatives * Collaborating with cross-functional teams to optimize the online chat support process * Continuously seeking opportunities for improvement and innovation in the online chat support function **Requirements** To be successful in this role, you'll need to possess: * A motivated and passionate approach to providing exceptional customer service * Strong emotional intelligence to empathize with customers and resolve issues effectively * Ability to strategically plan and anticipate customer needs * Excellent communication skills, both written and verbal * Detail-oriented with strong problem-solving skills * Ability to work well in a fast-paced and dynamic environment * Proficient in using online chat platforms and customer service software **Benefits** As a valued member of our team, you'll enjoy: * Travel opportunities for training and networking * Employee discounts on blithequark products and services * Disability insurance coverage for peace of mind **Equal Opportunity Statement** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, religion, gender, sexual orientation, disability, or any other protected status. **How to Apply** If you're a motivated individual with a passion for customer support and have the soft skills of emotional intelligence and strategic planning, we encourage you to apply for this exciting opportunity. To apply, please submit your application through our website. We look forward to reviewing your application and welcoming you to our team. **Application Deadline** The deadline to apply is August 16, 2024. Don't miss this opportunity to join blithequark's dynamic team and embark on a rewarding career in customer support and service. **Join Our Team** At blithequark, we're committed to creating a workplace that values diversity, inclusivity, and employee growth. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we invite you to join our team as an Online Chat Support Specialist. Apply now and take the first step towards a rewarding career in customer support and service. Apply for this job