**Experienced Online Chat Support Specialist – Enhancing Call Center Operations and HR Processes at blithequark**

Are you a highly motivated and organized individual with a passion for delivering exceptional customer support and HR expertise? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Online Chat Support Specialist, where you will play a vital role in enhancing our call center operations and HR processes. **About blithequark** blithequark is a leading organization that values innovation, collaboration, and employee satisfaction. Our mission is to provide exceptional customer experiences through cutting-edge technology and a team of dedicated professionals. As a blithequark team member, you will be part of a dynamic and supportive environment that fosters growth, learning, and success. **Key Responsibilities** As an Online Chat Support Specialist at blithequark, you will be responsible for the following key areas: ### Recruitment & Onboarding * Assist with job postings, resume screening, and interview scheduling to ensure a smooth hiring process. * Facilitate new hire onboarding to ensure effective integration into the team, including providing necessary training and resources. * Collaborate with the HR team to develop and implement onboarding programs that meet the needs of new employees. ### Employee Relations * Act as a primary contact for HR-related inquiries and concerns from call center employees, providing timely and effective support. * Support employee engagement and address workplace issues effectively, promoting a positive and inclusive work environment. * Collaborate with the HR team to develop and implement employee recognition and reward programs. ### HR Administration * Maintain accurate and up-to-date employee records, including attendance and performance, to ensure compliance with company policies and employment laws. * Process HR paperwork, such as contracts and terminations, in a timely and efficient manner. * Collaborate with the HR team to develop and implement HR policies and procedures. ### Training & Development * Help organize and coordinate training sessions and development programs for staff, including identifying training needs and developing training plans. * Track and report on employee training progress, ensuring that employees meet their training goals and objectives. * Collaborate with the HR team to develop and implement training programs that meet the needs of employees. ### Compliance & Reporting * Ensure adherence to company policies and employment laws, including compliance with regulatory requirements. * Prepare and maintain HR reports on staffing and turnover, providing insights and recommendations for improvement. * Collaborate with the HR team to develop and implement compliance programs that meet the needs of the organization. ### Support & Coordination * Collaborate with HR team members on various HR functions and initiatives, including recruitment, onboarding, and employee relations. * Coordinate with call center management to meet staffing and operational needs, ensuring that the call center runs smoothly and efficiently. * Provide support and guidance to employees on HR-related matters, ensuring that they have the necessary resources and information to perform their jobs effectively. **Requirements** * Education: Bachelor's degree in Human Resources, Business Administration, or a related field. * Experience: Minimum of 2 years in an HR role, preferably in a call center or customer service environment. * Skills: + Strong organizational and multitasking abilities with keen attention to detail. + Excellent interpersonal and communication skills. + Technical Proficiency: Proficient in HR software and MS Office Suite (Word, Excel, PowerPoint). + Familiarity with ATS and HRIS systems is a plus. + Problem-Solving: Ability to handle sensitive information discreetly and resolve issues proactively. **Benefits** * Competitive Salary: Reflective of experience and expertise. * Health & Wellness: Comprehensive insurance plans, wellness programs, and gym discounts. * Professional Growth: Career advancement opportunities, training, and mentorship. * Work-Life Balance: Flexible hours and a supportive work environment. * Employee Perks: Paid time off, recognition programs, and company events. * Collaborative Environment: Supportive, team-oriented atmosphere. * Retirement Plans: 401(k) with company match. * Flexible Work Options: Potential for flexible hours or remote work. * Employee Discounts: Discounts on company products and services. **How to Apply** If you are a motivated and organized individual with a passion for delivering exceptional customer support and HR expertise, we invite you to apply for the Online Chat Support Specialist role at blithequark. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Us** For more information about the Online Chat Support Specialist role or to submit your application, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job