Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Clients at arenaflex

Welcome to arenaflex arenaflex is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1000 companies. With a strong commitment to excellence, we have earned the prestigious Great Place to Work award twice. Our team is dedicated to providing top-notch support to our clients, and we are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative. Job Overview We are looking for a skilled and empathetic Customer Service Representative to apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during challenging times. This part-time position offers flexibility, working approximately 3-29 hours per week, with the opportunity to choose your shift within our specified times in CST. As a remote position, you will have the comfort of working from your home office. Key Responsibilities Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs Offer empathy and support to customers during the claim process, ensuring a compassionate and professional approach Collect and document all claim details provided by the customer into the claim accurately, maintaining attention to detail and organizational skills Identify and resolve customer issues by adhering to client-specific handling instructions, demonstrating problem-solving and critical thinking abilities Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, while maintaining a high level of customer satisfaction Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, showcasing flexibility and adaptability Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage, demonstrating reliability and responsibility Successfully demonstrate arenaflex's core values, including customer-first approach, self-motivation, teamwork, and continuous improvement Required Skills and Abilities Language Skills: ability to read and interpret documents such as police and accident reports, write routine correspondence and detailed accident descriptions, and project a confident, clear, and professional telephone presence Bi-lingual in Spanish preferred, with the ability to provide feedback verbally and written in a positive, professional manner Computer Skills: knowledge of basic computer functions, including Microsoft Word and Excel, with a typing speed of at least 40wpm Education and Experience High School Diploma or general education degree (GED) required 1-2 years of quality assurance experience preferred, with a strong understanding of customer service principles and practices Network Requirements Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net) Ethernet connection is not required, however strongly recommended Must be on a private network, not allowed to work in public locations No VPNs are allowed, as logins must happen in the US Benefits and Compensation At arenaflex, we offer competitive compensation and a range of benefits to support your well-being and career growth. These include: Competitive compensation Ancillary Benefits: eligible 1st day of month following 60 days of employment, including Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings 401K: eligible after 6 months of employment PTO: eligible after 90 days of employment Employee Assistance Program Career Growth and Development At arenaflex, we are committed to supporting your career growth and development. As a Customer Service Representative, you will have the opportunity to: Develop your customer service skills and knowledge, with ongoing training and coaching Build strong relationships with clients and colleagues, fostering a sense of community and teamwork Contribute to the development of new processes and procedures, driving continuous improvement and innovation Pursue career advancement opportunities, with a clear path for professional growth and development Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the following core values: Customer-first approach: we prioritize the needs of our clients, delivering exceptional service and support Self-motivation: we empower our team members to take initiative, drive results, and strive for excellence Teamwork: we foster a sense of community and collaboration, working together to achieve common goals Continuous improvement: we encourage innovation, creativity, and ongoing learning, driving growth and development Why Join arenaflex? By joining arenaflex, you will become part of a dynamic and growing team, dedicated to delivering exceptional customer service and support. You will have the opportunity to: Work with a talented and experienced team, sharing knowledge and best practices Develop your skills and expertise, with ongoing training and development opportunities Contribute to the success and growth of our organization, making a meaningful impact on our clients and community Enjoy a positive and supportive work environment, with a strong focus on work-life balance and well-being Conclusion If you are a motivated, customer-focused, and team-oriented individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become part of a dynamic and growing organization, dedicated to making a positive impact on our clients and community. Apply for this job