**Experienced Patient Advocate Representative - Work From Home Opportunity at blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative patient care solutions. We're seeking a highly motivated and empathetic Patient Advocate Representative to join our Patient Support Department, working from the comfort of your own home. At blithequark, we're redefining the way we approach patient care, and we're looking for individuals who share our commitment to delivering exceptional service and making a meaningful difference in the lives of our patients. As a Patient Advocate Representative, you'll be at the forefront of our call center operations, providing first-class customer service to our patients and their loved ones. You'll be the voice of blithequark, ensuring that every interaction is a positive and empowering experience for our patients. **About blithequark** blithequark is a purpose-driven organization that's dedicated to providing innovative patient care solutions that make a real difference in the lives of our patients. Our approach to patient care is built on a foundation of compassion, certainty, and advancement. We're a team of passionate and dedicated professionals who are committed to delivering exceptional service and making a positive impact in our community. **Responsibilities** As a Patient Advocate Representative, you'll be responsible for delivering exceptional customer service to our patients and their loved ones. Your key responsibilities will include: * Obtaining and processing authorizations for reorders * Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation * Ensuring patients have all required medical documentation to permit billing of services as assigned * Maximizing patient base through retention efforts and cross-selling via phone * Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients * Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities * Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures * Maintaining a high degree of confidentiality always due to access to sensitive information * Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Minimum high school diploma or GED equivalent * Customer service experience preferred * Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills * Strong attention to detail, multi-tasking, communication, and organizational skills are essential * Exceptional phone and email etiquette * Position may require evening and weekend availability **Essential Skills and Competencies** To excel in this role, you'll need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Proficiency in computer software applications, including CRM systems and Microsoft Office * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Flexibility and adaptability in a dynamic environment **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience in a patient care or healthcare setting * Knowledge of medical terminology and insurance requirements * Experience with CRM systems and patient management software * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to ensure you have the skills and knowledge you need to succeed * Opportunities for advancement and career growth within the organization * Access to a range of benefits, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our work environment is designed to be collaborative and supportive, with a focus on teamwork and open communication. We're a team of passionate and dedicated professionals who are committed to delivering exceptional service and making a positive impact in our community. **Compensation, Perks, and Benefits** As a Patient Advocate Representative at blithequark, you'll receive a competitive salary and a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health insurance and retirement savings plan * Paid time off and holidays * Access to a range of employee perks and discounts * Opportunities for career growth and advancement **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. **Apply Now** Ready to take the first step in your career journey? Apply now to become a Patient Advocate Representative at blithequark. We can't wait to hear from you! Apply for this job