**Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)**

Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals as a Patient Care Customer Service Representative, working evenings and weekends from the comfort of your own home. At blithequark, we're committed to providing high-quality medical products and services that empower patients to manage their health and treatment at home. As a national leader in the home medical equipment industry, we've built a reputation for excellence, and we're seeking a talented and compassionate individual to join our team. **About blithequark** blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're dedicated to delivering outstanding customer care and high-quality medical products to patients nationwide. **Overview and Responsibilities** As a Patient Care Customer Service Representative, you'll play a vital role in ensuring that our patients receive the care and support they need to manage their health and treatment at home. Your primary responsibilities will include: * Contacting patients to discuss delivery of equipment and taking orders in a timely manner * Verifying patient information and processing orders through our online pharmacy system * Resolving tracking issues and rescheduling shipping orders for patients * Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure * Verifying orders are complete and performing other duties as assigned **Pay and Benefits** We offer a competitive salary of $16 per hour, plus a quarterly bonus opportunity. As a remote employee, you'll enjoy the flexibility of working from home, with the option to work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays. Our benefits package includes: * 401(k) plan * Medical, dental, and vision insurance * Life insurance and disability benefits * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable) * Telephone reimbursement (when applicable) **Qualifications and Requirements** To be considered for this role, you'll need: * A high school diploma or GED equivalent * Experience in the medical field and administrative record management * Strong customer service background * Effective communication skills, both oral and written * Ability to interpret a variety of communications, including verbal, non-verbal, written, listening, and visual * Medical terminology knowledge * Multi-tasking and attention to detail skills * Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies** To succeed in this role, you'll need: * Strong customer service skills, with a focus on empathy and understanding * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology knowledge and ability to interpret medical information * Ability to work independently and as part of a team **Work Environment and Culture** As a remote employee, you'll enjoy the flexibility of working from home, with the option to work in a quiet, distraction-free environment. Our company culture is built on a foundation of compassion, empathy, and understanding, with a focus on delivering exceptional patient care and outstanding customer service. **How to Apply** If you're passionate about delivering exceptional patient care and providing outstanding customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. **Apply Now!** Apply Job! Apply for this job