**Experienced Patient Screeners/Customer Service Representative – UHealth Campus**

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the team at blithequark, a leading academic medical center in South Florida, as a Patient Screener/Customer Service Representative. **About blithequark** blithequark, UHealth-University of Miami Health System, is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean, with a team of over 100 specialists and sub-specialists, and more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. **Job Summary** As a Patient Screener/Customer Service Representative, you will be the first point of contact for patients, families, and visitors entering our UHealth campus. Your role will be to provide a warm and welcoming experience, ensuring that every interaction is a positive one. You will be responsible for creating ID badges, providing directions, assisting with parking validations, and addressing any needs of our patients, families, and visitors. If you are a friendly, empathetic, and compassionate individual with excellent communication skills, we encourage you to apply. **Key Responsibilities** * Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, adhering to HIPAA requirements. * Makes safety, customer service, care, and satisfaction the priority in every interaction. * Responsible for badging all patients, families, and visitors that enter the UHealth hospital. * Creates an online profile for patients, families, and visitors to improve the speediness of issuing badges. * Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor. * Acts as a point of reference for patients, families, and visitors who need assistance or information and attends to their wishes and requirements. * Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require. * Escorts patients or family members when appropriate. * Assists with wheelchair transportation or anything needed to help our differently-abled patients. * Verifies appointments in EPIC to validate parking. * Works closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system. * Maintains a clean work environment and professional appearance to comply with relevant health and safety procedures. * Covers weekend and/or evening shifts as required. **Essential Qualifications** * High School diploma or equivalent * Prior Customer Service experience helpful * Proficiency in English; multilingual skill is strongly preferred. Spanish speaking preferred * Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor * Ability to multitask and utilize time-management skills * Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude * Ensures a clean, pleasant, and safe working environment * Maintains professional attire and demeanor to project confidence with patients, families, and visitors **Preferred Qualifications** * Experience working in a healthcare setting * Knowledge of HIPAA regulations * Familiarity with EPIC system * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with a calm and professional demeanor * Strong problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a customer-focused approach **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing education and training programs * Opportunities for career advancement and professional growth * Access to leading-edge technology and equipment * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that values teamwork, innovation, and excellence. We are committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion. Our team is passionate about delivering exceptional patient care and making a positive impact in our community. **Compensation, Perks, and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * Medical, dental, and vision insurance * Retirement plan with employer match * Paid time off and holidays * Tuition remission and education assistance * Access to on-site fitness center and wellness programs * Free parking and meal discounts **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Job Status** Full-time **Employee Type** Staff **Pay Grade** H2 Apply Job! Apply for this job