**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**

Are you a seasoned product professional with a passion for driving customer retention and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic Customer Experience & Engagement team at blithequark as an Experienced Product Manager – Retention, Customer Experience & Engagement. **About blithequark** blithequark is a leading innovator in the smart home industry, dedicated to empowering customers to create a safer, more convenient, and connected living space. Our mission is to deliver exceptional customer experiences through innovative products, intuitive interfaces, and personalized engagement. As a key member of our Customer Experience & Engagement team, you will play a critical role in driving customer retention, improving product adoption, and fostering a loyal community of blithequark customers. **A Day in the Life** As an Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark, you will be responsible for developing and executing data-driven retention initiatives to support our goals around device health, subscription retention, and user engagement. Your day will be filled with opportunities to impact our customers and drive retention through: * Reviewing customer feedback and product usage data to identify friction points and areas for improvement * Collaborating with cross-functional teams, including Product, Business Intelligence, Hardware, and Data Science, to understand product usage, customer behaviors, and pain points impacting retention * Developing and executing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement * Presenting campaign performance and recommendations to leadership to inform future retention strategies * Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach **The Team** Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We are constantly finding ways to engage and retain blithequark's growing customer base, and we're excited to welcome a talented product professional like you to our team. **Basic Qualifications** To be successful in this role, you will need: * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** While not required, we prefer candidates with: * Experience influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **What We Offer** As a valued member of our team, you can expect: * Competitive base pay, ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * A full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * A dynamic and inclusive work environment that values diversity, equity, and inclusion **How to Apply** If you're a motivated and results-driven product professional with a passion for customer retention and experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ```html Join Our Team Are you a seasoned product professional with a passion for driving customer retention and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic Customer Experience & Engagement team at blithequark as an Experienced Product Manager – Retention, Customer Experience & Engagement. About blithequark blithequark is a leading innovator in the smart home industry, dedicated to empowering customers to create a safer, more convenient, and connected living space. Our mission is to deliver exceptional customer experiences through innovative products, intuitive interfaces, and personalized engagement. As a key member of our Customer Experience & Engagement team, you will play a critical role in driving customer retention, improving product adoption, and fostering a loyal community of blithequark customers. A Day in the Life As an Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark, you will be responsible for developing and executing data-driven retention initiatives to support our goals around device health, subscription retention, and user engagement. Your day will be filled with opportunities to impact our customers and drive retention through: Reviewing customer feedback and product usage data to identify friction points and areas for improvement Collaborating with cross-functional teams, including Product, Business Intelligence, Hardware, and Data Science, to understand product usage, customer behaviors, and pain points impacting retention Developing and executing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement Presenting campaign performance and recommendations to leadership to inform future retention strategies Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach The Team Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We are constantly finding ways to engage and retain blithequark's growing customer base, and we're excited to welcome a talented product professional like you to our team. Basic Qualifications To be successful in this role, you will need: 5+ years of product or program management, product marketing, business development, or technology experience Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end-to-end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Preferred Qualifications While not required, we prefer candidates with: Experience influencing senior leadership through data-driven insights Experience working across functional teams and senior stakeholders What We Offer As a valued member of our team, you can expect: Competitive base pay, ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market Equity, sign-on payments, and other forms of compensation as part of a total compensation package A full range of medical, financial, and/or other benefits Opportunities for career growth and professional development A dynamic and inclusive work environment that values diversity, equity, and inclusion How to Apply If you're a motivated and results-driven product professional with a passion for customer retention and experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. Los Angeles County Applicants Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ``` Apply for this job