Experienced Remote Care Advocate - Customer Experience Specialist - Full Time Phone-Based Position at blithequark

Introduction to blithequark At blithequark, we are on a mission to transform healthcare by empowering individuals to prioritize their emotional health and wellbeing. As a next-generation behavioral healthcare company, we leverage cutting-edge technology to identify and connect people with the resources they need to live fulfilling lives. Our innovative approach is driven by a passion for human connection and a commitment to making a meaningful difference in the lives of millions. About the Role We are seeking a dedicated and compassionate Remote Care Advocate to join our team of customer experience specialists. As a key member of our team, you will play a vital role in connecting individuals with the support they need to thrive. This is a full-time, phone-based position that offers the opportunity to work remotely and make a real impact in the lives of others. Key Responsibilities Proactively reach out to individuals via phone to offer help and support according to program requirements Work closely with a collaborative team of professionals who share your passion for improving lives and making a difference Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive Provide exceptional customer service over the phone and via email, demonstrating empathy, understanding, and a commitment to helping others Utilize our leading technology platform to achieve meaningful and measurable outcomes, and stay up-to-date with the latest tools and protocols Essential Qualifications At least 1 year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling environment A passion for mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism Excellent interpersonal skills, including communication and listening, with a willingness to receive feedback and continuously improve A college graduate or Associate's degree in a customer-related field, with a strong focus on providing exceptional customer service Ability to work independently in a remote setting, with a strong sense of self-motivation and discipline Residence in one of the following states: AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI Preferred Qualifications Previous experience in a healthcare or behavioral health setting, with a strong understanding of the importance of emotional wellbeing and mental health Experience with technology platforms and software applications, with a willingness to learn and adapt to new tools and systems A strong sense of urgency and purpose, with a commitment to making a difference in the lives of others Excellent time management and organizational skills, with the ability to prioritize tasks and manage competing demands A growth-oriented mindset, with a commitment to continuous learning and professional development Skills and Competencies Strong communication and interpersonal skills, with the ability to build relationships and trust with others Empathy and understanding, with a commitment to providing exceptional customer service and support Ability to work in a fast-paced environment, with a strong sense of adaptability and flexibility Strong problem-solving and critical thinking skills, with the ability to navigate complex situations and challenges A commitment to diversity, equity, and inclusion, with a strong understanding of the importance of cultural competence and sensitivity Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Remote Care Advocate, you will have access to ongoing training and professional development opportunities, including: Comprehensive onboarding and training program, with a focus on our technology platform and software applications Ongoing coaching and feedback, with a commitment to continuous improvement and growth Opportunities for advancement and career progression, with a focus on leadership development and mentorship Access to industry-leading conferences and training events, with a commitment to staying up-to-date with the latest trends and best practices Work Environment and Company Culture At blithequark, we are proud of our innovative and dynamic work environment, which is driven by a passion for making a difference in the lives of others. As a Remote Care Advocate, you will be part of a collaborative and supportive team, with a commitment to: Open communication and transparency, with a focus on building trust and relationships Continuous learning and growth, with a commitment to ongoing training and professional development Diversity, equity, and inclusion, with a strong understanding of the importance of cultural competence and sensitivity Work-life balance, with a commitment to supporting the wellbeing and self-care of our team members Compensation and Benefits As a Remote Care Advocate at blithequark, you will be eligible for a comprehensive benefits package, including: Competitive salary and bonus structure, with a focus on recognizing and rewarding outstanding performance Generous benefits package, including medical, dental, STD, LTD, and life insurance PTO, sick leave, and holiday pay, with a commitment to supporting work-life balance and self-care 401K and retirement savings plan, with a focus on supporting the long-term financial wellbeing of our team members Conclusion If you are a passionate and compassionate individual who is committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team as a Remote Care Advocate. At blithequark, we are dedicated to transforming healthcare and empowering individuals to prioritize their emotional wellbeing and mental health. We look forward to hearing from you and exploring how you can contribute to our mission and vision. Apply for this job