**Experienced Customer Service Representative – Insurance Policy Support**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a global leader in the customer experience (CX) industry, we're proud to support some of the world's leading insurance providers. We're now seeking an experienced Customer Service Representative to join our team and provide top-notch support to our clients' customers. **About arenaflex** arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. With +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture. This enables companies of all sizes and industries to transform their CX. Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter. **Military Friendly** arenaflex is a 2023 Military Friendly Employer. We're proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect. **EEO** arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state, or local law. The Company forbids discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. **Job Summary** As an Experienced Customer Service Representative at arenaflex, you'll be responsible for providing exceptional support to our clients' customers. You'll be the first point of contact for customers with questions or concerns about their insurance policies. Your primary function will be to receive, review, and process calls regarding customer's insurance policies. You may also be required to take billing calls while waiting for your license to come in from the state. **Key Responsibilities** * Receive, review, and process calls regarding customer's insurance policies * Assist customers with questions or concerns about their insurance policies * Provide accurate and timely information to customers * Resolve customer complaints and issues in a professional and courteous manner * Take billing calls while waiting for your license to come in from the state * Meet or exceed performance metrics and quality standards * Collaborate with internal teams to resolve customer issues * Stay up-to-date on product knowledge and industry trends **Key Personality Traits** * High service-aptitude with personal drive to serve and display compassion * Fondness of organization, order, and process * Natural ability to manage emotions and show resiliency during a stressful situation **Core Competencies** * Customer Service Aptitude * Reliability * Empathy * Critical Thinking **Skills, Knowledge, & Abilities** * Professional customer service aptitude * Basic conflict resolution skills * Effective verbal and written communication * Active listening skills * Demonstrated ability to multitask * Ability to navigate system tools to search for answers and information * Demonstrated ability to utilize computer systems/data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Able to work in teams or independently **Requirements** * Must be at least 18 years of age * Must have a high school diploma or GED equivalent * Preferred 6 months to 1 year of relevant work experience * Must have open availability during hours of operation * Professional customer service aptitude * Basic conflict resolution skills **At-Home Requirements** * arenaflex will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam * Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) * Self-accountability and ownership * Self-motivated * Quiet and distraction-free work environment * Cannot be the primary caregiver during training or working hours * Must be comfortable with being on web camera during training and production * Candidates are required to use their own devices during the first week (pre-licensing). Any type of computer or tablet is allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed. **Benefits** * Pay: $15-$19/H * Expected hours: No less than 40 per week * 401(k) * 401(k) matching * Dental Insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home * Bonus Opportunities **Work Environment** * Remote work environment * Flexible scheduling * Collaborative and supportive team environment * Opportunities for growth and development * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity. Please visit our website at www.arenaflex.com to learn more about our company culture and values. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Job Type** Full-time **Pay** $15.00-$19.00 per hour **Expected hours** 37.5 per week **Benefits** * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **People with a criminal record are encouraged to apply** **Work Location** Remote Apply Job! Apply for this job