Experienced Remote Chat & Text Therapist – Behavioral Health Counseling and Crisis Intervention Specialist at blithequark

Introduction to blithequark blithequark is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, blithequark has established itself as an industry leader in delivering high-quality services to individuals, families, and communities in need. As an Equal Employment Opportunity/Affirmative Action Employer, blithequark is committed to fostering a diverse and inclusive work environment that values the unique perspectives and contributions of its employees. Job Overview We are seeking an experienced and compassionate Remote Chat & Text Therapist to join our team at blithequark. As a Remote Chat & Text Therapist, you will play a critical role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the opportunity to work from the comfort of your own home while making a meaningful difference in the lives of others. Key Responsibilities Answer all chats and texts in a timely and professional manner while meeting agency goals Effectively assess clinical situations and needs of all chatters Provide quality assurance of the program's service delivery Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift Comply with and assure compliance by staff with the agency's standard of care for service delivery Ensure quality service delivery, including clinical care and all associated documentation Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs Provide instruction and training for interns and staff Adhere to the agency's policies and procedures and assure that staff is in compliance Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's Degree in Counseling, Social Work, or a related field Minimum of 5 years of experience in the behavioral health field Excellent oral and written communication skills Clear and effective communication Strong customer service skills Strong problem-solving and analytical skills Ability to document detailed information Ability to multitask Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Crisis experience Supervisory experience Program development experience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the ongoing growth and development of our employees. As a Remote Chat & Text Therapist, you will have access to a range of training and development opportunities, including: Regular supervision and feedback Professional development workshops and conferences Opportunities for advancement and career growth A supportive and collaborative work environment Work Environment and Company Culture blithequark is dedicated to creating a positive and inclusive work environment that values the unique perspectives and contributions of its employees. As a remote employee, you will be part of a dynamic and supportive team that is committed to delivering high-quality services to clients. Our company culture is built on the following core values: Compassion: We are committed to delivering services that are compassionate, empathetic, and respectful of the unique needs and experiences of our clients. Integrity: We are dedicated to upholding the highest standards of integrity, ethics, and professionalism in all aspects of our work. Excellence: We strive for excellence in all that we do, from the quality of our services to the way we interact with our clients and each other. Collaboration: We believe that collaboration and teamwork are essential to delivering high-quality services and achieving our mission. Compensation, Perks, and Benefits As a full-time employee at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Generous PTO (15 days the first year) 10 paid holidays per year Medical plans (4 choices) Dental plans (2 choices) Vision plans (2 choices) 403(b) retirement plan Retirement Allowance Company-paid Life/AD&D and Long Term Disability Voluntary additional Life and Short-term Disability Tuition Reimbursement Elder Care Assistance Pet Insurance and much more! Conclusion If you are a compassionate and experienced mental health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat & Text Therapist position at blithequark. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others while working in a supportive and collaborative environment. Don't miss out on this exciting opportunity to join our team and advance your career in the behavioral health field. Apply for this job