Experienced Remote Customer Service Manager – Travel Package Expert and Team Leader

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and creating personalized travel packages that exceed our clients' expectations. As a leader in the travel industry, we are committed to fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to guide customers in achieving their travel goals, and we are seeking a highly skilled and dedicated Remote Customer Service Manager to join our team. About the Role We are looking for a talented and experienced Remote Customer Service Manager to serve as a member of our team, including participating in monthly virtual calls and meetings. The successful candidate will embody our company's mission and core values, working closely with clients to understand their needs and create tailored itineraries that meet their preferences. This is an incredible opportunity to develop valuable skills, grow your career, and be part of a dynamic team that is passionate about delivering exceptional customer experiences. Key Responsibilities Exemplify blithequark's Core Values and Mission Statement, living out our culture and promoting a positive and professional attitude Foster teamwork by collaborating with and helping teammates, ensuring that no client falls through the cracks and that each client is surprised and delighted by our service Respond to client requests and questions in a timely and professional manner, applying for payments and sending out payment reminders as directed Manage flight changes and seat assignments, as well as concierge-related details such as spa, touring, and dinner reservations Correspond with clients on preferences, assist with arranging surprises and welcome notes, and notify hotels of client preferences in a timely manner Prepare client documents and travel tips, either electronically or in hard copy, advising clients on what should be printed and providing essential information to ensure a smooth travel experience Update daily activity, reporting, and status in our cloud-based CRM, ensuring that all client information is accurate and up-to-date Set schedules and manage time effectively and efficiently, prioritizing tasks and ensuring that all deadlines are met Manage client profiles and bookings, serving as a backup travel support and main point of contact as needed in case of emergencies Continue to grow in savvy and proficiency, implementing tools and strategies to heighten our remote workplace culture and promote collaboration and communication among team members Essential Qualifications To be successful in this role, you will need to be a driven self-starter, positive thinker, proactive, and trustworthy. You should possess attributes such as flexibility, creativity, self-discipline, strong organizational skills, and be action-oriented. Strong verbal and written communication skills are essential, as well as the ability to work independently and as part of a team. You should be willing and able to "roll up your sleeves" to complete a project, and be comfortable working in a fast-paced environment with a high degree of autonomy. Preferred Qualifications While not essential, preferred qualifications include experience working in a remote or virtual environment, as well as a strong understanding of the travel industry and client needs. You should be intuitive and humble, with a strong focus on customer satisfaction and a passion for delivering exceptional experiences. If you have experience working with cloud-based CRM systems, as well as strong technical skills and proficiency in Microsoft Office, this would be an advantage. Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Strong leadership and persuasion skills, with the ability to motivate and inspire team members Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work independently and as part of a team, with a high degree of autonomy and accountability for results Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Manager, you will have access to a range of training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to work with a talented and experienced team, learning from others and sharing your own knowledge and expertise. We offer a range of career growth opportunities, including promotions, new challenges, and special projects, and we are committed to helping you achieve your career goals. Work Environment and Company Culture At blithequark, we are passionate about creating a positive and supportive work environment that promotes collaboration, communication, and creativity. We believe in fostering a culture of innovation, teamwork, and customer satisfaction, and we are committed to making a positive impact on the lives of our clients and team members. As a Remote Customer Service Manager, you will be part of a dynamic and talented team, working together to deliver exceptional customer experiences and create personalized travel packages that exceed our clients' expectations. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. As a Remote Customer Service Manager, you will have the opportunity to work from home, with flexible hours and a range of benefits, including health insurance, retirement planning, and paid time off. We also offer a range of perks, including travel discounts, employee recognition programs, and opportunities for professional development and growth. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Manager at blithequark, you will have the opportunity to work with a talented and experienced team, deliver exceptional customer experiences, and create personalized travel packages that exceed our clients' expectations. Don't miss out on this incredible opportunity to grow your career and be part of a dynamic and innovative team. Apply today and take the first step towards an exciting and rewarding career with blithequark! Apply for this job