Experienced Remote Customer Service Representative and Sales Professional – Delivering Exceptional Client Experiences in Mortgage Refinancing and Home Buying/Selling Services at arenaflex

Introduction to arenaflex arenaflex is a dynamic and innovative company that thrives on connecting people and fostering meaningful relationships. Our mission is built around the power of connection, aligning with our clients' goals, delighting their customers with exceptional experiences, and prioritizing our employees' success and well-being. We are passionate about creating a fun, family-oriented work environment that motivates and rewards our team members. As a leader in our industry, we are committed to excellence, integrity, and making a positive impact on the lives of our clients and employees. Job Overview We are seeking an experienced and results-driven Remote Customer Service Representative and Sales Professional to join our team at arenaflex. As a key member of our customer-facing team, you will be responsible for providing extraordinary experiences to our existing customers, promoting and selling our mortgage refinancing and home buying/selling services, and assisting with payments or changes on accounts. If you are a highly motivated and customer-focused individual with a passion for sales and exceptional communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide exceptional customer experiences to a diverse range of existing customers, ensuring their needs are met and exceeded Effectively promote and sell our mortgage refinancing and home buying/selling services, identifying opportunities to upsell and cross-sell Overcome customer reluctance and objections, using persuasive communication skills to drive sales and revenue growth Read and communicate effectively in English, both written and verbal, with strong typing and navigation skills Sit for long periods, navigating multiple computer systems and meeting self-set sales goals Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction Essential Qualifications To be successful in this role, you will need to possess a high level of professionalism, honesty, and drive, with a passion to excel in a fast-paced sales environment. You should have excellent communication, problem-solving, time management, organization, and multi-tasking abilities, with a strong focus on customer satisfaction and sales growth. Comfortable working in a high-volume call center environment, with a strong ability to listen to customer challenges and provide assistance towards a potential resolution Ability to work independently in a remote setting, with minimal supervision, and maintain a high level of productivity and motivation Strong technical skills, including proficiency in Windows 10+, with a minimum of 8GB+ RAM, 2.4GHz+ Quad Core Processor, and 25GB+ available disk space Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a sales or customer service role, preferably in the mortgage or financial services industry Proven track record of meeting or exceeding sales targets, with a strong understanding of sales principles and practices Excellent problem-solving and conflict resolution skills, with the ability to think critically and outside the box Strong analytical and reporting skills, with the ability to interpret data and make informed decisions Requirements for Working Remotely To be considered for this role, you must meet the following technical requirements: Hard-wired internet connection (no WiFi) Agent-provided equipment, with a manufacture date no later than 5 years from today Windows 10+ operating system, with a minimum of 25GB+ available disk space 2.4GHz+ Quad Core Processor, with a minimum of 8GB+ RAM Dual 19"+ monitors (preferred) Internet speed of 10Mbps download / 5Mbps upload minimum USB computer headset with mute button (cannot be wireless) Mouse, keyboard, and desk/chair Secure room with no outside sound, and monitor screens not visible from outside window Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including sales and customer service training, leadership development, and mentorship opportunities. Our goal is to help you achieve your career aspirations and reach your full potential, while making a meaningful contribution to our organization. Work Environment and Company Culture arenaflex is a fun, family-oriented work environment that fosters success and well-being. We prioritize our employees' happiness and satisfaction, offering a range of perks and benefits, including: AUTOMATIC raises every 6 months WEEKLY pay 100% work from home Huge advancement opportunities Monthly awards programs Ongoing referral bonus incentives Fun work environment Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $12.50, as well as a range of benefits, including: Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Conclusion If you are a motivated and customer-focused individual with a passion for sales and exceptional communication skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Remote Customer Service Representative and Sales Professional, you will play a critical role in delivering exceptional customer experiences and driving sales growth. Don't miss out on this opportunity to join a dynamic and innovative company that prioritizes its employees' success and well-being. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job