**Experienced Remote Customer Service Representative – Delivering Exceptional Support to arenaflex Clients**

At arenaflex, we're committed to providing top-notch customer service to our clients across the United States. With over 21 years of experience in placing talented individuals in various positions, we're now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team. **About arenaflex** arenaflex is a leading provider of scalable workforce solutions, program management, and information processing services to government agencies. Since 1999, we've deployed thousands of employees for 70 agencies in 30+ states, consistently delivering high-quality and productive results. As an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB), we're dedicated to making a positive impact in the communities we serve. **Why Join arenaflex?** As a Remote Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team, develop your skills, and make a real difference in the lives of our clients. We offer a comprehensive training program, competitive pay, and a range of benefits to support your career growth and well-being. **Key Responsibilities:** As a Remote Customer Service Representative, you'll be responsible for: * Responding to general to moderately complex telephone calls and troubleshooting customer issues * Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel * Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs) * Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry * Interfacing with team personnel, management, and customers in reference to customer service issues * Conducting outbound calls to customers in response to customer direction or other business needs * Responding to numerous phone inquiries daily * Using standard call-center technology: telephones, e-mail, and web browsers * Assisting callers in finishing online applications * Filling out timesheets * Adhering to privacy rules set forth by the programs we service * Adhering to provided schedule * Connecting callers with leadership as needed * Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service * Reporting problems through an easy online system * Responding to telephone inquiries within set time parameters * Completing all assigned training as necessary **Essential Qualifications:** To succeed in this role, you'll need: * A High School diploma or equivalent * Minimum one (1) year customer service experience * Ability to submit speed test results via speedtest.net, with download speeds of at least 60mbps and upload speeds of at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * Ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * Ability to work independently and as a team **Preferred Qualifications:** While not required, the following qualifications are highly desirable: * Experience working in a call center environment * Familiarity with CRM software and ticketing systems * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Experience working with diverse customer populations **Work Environment and Physical Requirements:** As a Remote Customer Service Representative, you'll work from the comfort of your own home, with occasional mobility required. You'll need: * Corrected vision within the normal range * Hearing within normal range (a device to enhance hearing may be provided if needed) * Sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment * Ability to wear a mask when in community with other employees (as recommended by CDC guidelines) **Compensation and Benefits:** As a valued member of the arenaflex team, you'll enjoy: * Competitive hourly rate of $18.00 per hour * Comprehensive training program * Medical, dental, vision, and 401k benefits * Opportunities for career growth and professional development **How to Apply:** If you're passionate about delivering exceptional customer service and making a positive impact in the lives of our clients, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Reasonable Accommodation:** If you require alternative methods of application or screening, please contact us directly to request this. We're committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Texting Notice:** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. **Apply Now:** Ready to take the next step in your career? Apply now to join the arenaflex team as a Remote Customer Service Representative. Apply for this job