**Experienced Remote Customer Service Representative - Outreach Specialist**

At blithequark, we're on a mission to revolutionize the way healthcare clients interact with their patients. As a key member of our team, you'll play a vital role in ensuring seamless communication and exceptional customer service. We're seeking an experienced Remote Customer Service Representative - Outreach Specialist to join our dynamic team, working remotely to handle high-volume telephonic traffic with Hospitals and Providers on behalf of our healthcare clients. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional results and unparalleled customer service. Our team is passionate about making a difference in the lives of our clients and their patients. We're committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive. **Job Summary** As an Outreach Specialist, you'll be responsible for handling high-volume telephonic traffic with Hospitals and Providers, seeking to schedule or otherwise secure delivery of medical records from across the country. You'll coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up. Your expertise will be essential in retrieving and indexing medical records across various provider facilities and specialty groups, ensuring timely and secure delivery of documents into our database. **Key Responsibilities** * Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval * Retrieve medical record images from provider facilities efficiently and professionally * Manage documentation requests and scheduling of document exchange * Follow-up on outstanding document requests that are past due * Document all communications in system * Types and transmits correspondence as necessary * Process records and documentation according to blithequark standards * Provide EOD update and report to supervisor after completing an onsite retrieval appointment * Minimize interruption to provider office while observing HIPAA standards and regulations **Essential Qualifications** * At least 1 year of experience working as a Customer Service Representative (CSR) * Call center background * Telephone Etiquette * Excellent customer service skills * Data Entry Skills * Intermediate knowledge of Outlook, Teams, Word, and Excel * Ability to navigate Windows-based screening system effectively * Basic knowledge of Microsoft Office products * Understand customer service processing requirements * Place and receive calls via computer interface * Track/monitor/retrieve information on calls * Understands the management of call queues and has some experience in it * Familiar with components of standard Medical Records * 2+ years of experience working in a professional office environment * Relevant call center experience, healthcare industry a strong plus **Preferred Qualifications** * Experience working in a healthcare setting * Knowledge of HIPAA regulations and standards * Familiarity with electronic medical records (EMRs) * Experience with data entry and record management * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to navigate Windows-based screening system effectively * Basic knowledge of Microsoft Office products * Ability to place and receive calls via computer interface * Track/monitor/retrieve information on calls * Understands the management of call queues and has some experience in it * Familiar with components of standard Medical Records * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong problem-solving and analytical skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Outreach Specialist, you'll have opportunities to: * Develop your skills and expertise in customer service, data entry, and medical records management * Work with a dynamic team of professionals who are passionate about making a difference in the lives of our clients and their patients * Participate in ongoing training and development programs to enhance your knowledge and skills * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** blithequark is a remote-friendly company, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our team is passionate about collaboration, innovation, and continuous learning, and we're committed to fostering a culture of inclusivity, respect, and open communication. **Compensation, Perks, and Benefits** * Competitive hourly rate of $17 per hour * 5-6 month contract with the possibility of conversion to a permanent employee based on performance and program need * Flexible scheduling with a standard schedule of 9:00AM to 5:30PM Central time * Opportunities for career growth and development * Ongoing training and development programs * A dynamic and supportive work environment **How to Apply** If you're a motivated and experienced Customer Service Representative looking for a new challenge, we encourage you to apply today! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job