Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Account Resolution

Welcome to blithequark At blithequark, we are passionate about revolutionizing the healthcare industry through our unwavering commitment to integrity, passion, and respect. As a leading Customer Service Contact Center, we specialize in supporting patient billing and customer service needs for our esteemed healthcare clients. Our mission is to make a meaningful difference in the lives of patients and their families by providing compassionate and knowledgeable support. If you share our values and are eager to be part of a dynamic team that prioritizes your growth and well-being, we invite you to join our family at blithequark. About Us blithequark is a family-owned business that has been consistently growing over the past 20 years, with a strong reputation for excellence and a commitment to our employees' success. We have been recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023, and we take pride in fostering a work environment that values and appreciates each team member's unique contributions. Our award-winning workplace is built on the principles of integrity, passion, and respect, and we strive to create a culture that is inclusive, supportive, and empowering. What Sets Us Apart A family-owned business where you become an integral part of our team, not just a number An award-winning workplace with a reputation for excellence and a commitment to employee growth and well-being Over 20 years of consistent and healthy growth, with a strong portfolio of world-class clients A culture that values and appreciates your ideas, efforts, and contributions Competitive pay and incentive programs that recognize and reward your hard work and dedication Opportunities for career growth and advancement, with a focus on promoting from within A flexible work environment that offers remote work options, as well as modified in-office work arrangements for those who prefer a traditional office setting Job Summary We are seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team at blithequark. As a valued member of our team, you will play a critical role in helping patients and their families navigate complex medical bills, providing empathetic support, and resolving account balances. If you are passionate about delivering exceptional customer service, have excellent communication skills, and are committed to making a positive impact in the lives of others, we encourage you to apply for this rewarding opportunity. Key Responsibilities Utilize your exceptional listening, verbal, and written communication skills to empathize with patients and their families, explaining complex medical bills and addressing their concerns in a clear and concise manner Provide outstanding customer service, collaborating with patients over the phone to develop affordable payment plans and processing payments with accuracy and efficiency Leverage your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems, ensuring seamless communication and follow-through Support your fellow team members with consistent attendance, a strong work ethic, and a caring team focus, fostering a culture of collaboration and mutual respect Embrace continuous learning and improvement, seeking feedback and coaching from your manager and team leads, and participating in ongoing training and development opportunities Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Minimum 1-2 years of experience in customer service, healthcare, or a related field Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands Strong computer skills, including proficiency in software applications and data entry Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support Preferred Qualifications Experience in healthcare billing, medical coding, or a related field Knowledge of healthcare regulations, laws, and compliance requirements Certifications in customer service, healthcare, or a related field (e.g., CHAA, CPC, or CMA) Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations Experience working in a remote or virtual environment, with a strong ability to self-motivate and manage time effectively Skills and Competencies Empathy and compassion, with a strong ability to understand and relate to patients' concerns and needs Excellent communication, interpersonal, and problem-solving skills Strong computer skills, including proficiency in software applications and data entry Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands Strong attention to detail, with a focus on accuracy and quality in all aspects of work Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support Career Growth and Development At blithequark, we are committed to supporting your career growth and development, providing opportunities for advancement and professional development. Our comprehensive training program, combined with ongoing coaching and feedback, will equip you with the skills and knowledge necessary to succeed in your role and advance in your career. We prioritize promoting from within, recognizing and rewarding your hard work and dedication with opportunities for advancement and growth. Work Environment and Culture Our work environment is built on the principles of integrity, passion, and respect, fostering a culture that is inclusive, supportive, and empowering. We value and appreciate each team member's unique contributions, recognizing that our diversity and individuality are essential to our success. Our remote work options, combined with modified in-office work arrangements, offer flexibility and autonomy, allowing you to work in a setting that suits your needs and preferences. Compensation, Perks, and Benefits We offer a competitive compensation package, with a base annual salary ranging from $37,440 to $43,680, depending on experience. Our monthly performance bonuses, ranging from $100 to $400, recognize and reward your hard work and dedication. Additionally, we offer a comprehensive benefits package, including: 401(k) and 401(k) matching Dental, health, and vision insurance Employee assistance program Flexible spending account Life insurance Paid time off Tuition reimbursement Work-from-home options Conclusion If you are a compassionate and talented individual, passionate about delivering exceptional customer service and making a positive impact in the lives of others, we encourage you to apply for this rewarding opportunity at blithequark. Join our team and become part of a dynamic and supportive community that values and appreciates your unique contributions. Apply today and take the first step towards a fulfilling and challenging career in healthcare billing and customer service! Apply for this job