**Experienced Remote Medical Customer Service Specialist - Patient Advocacy and Support in Healthcare Industry**

Join Our Passionate Team as a Remote Medical Customer Service Specialist Are you a creative and flexible problem-solver with a passion for delivering exceptional patient experiences? Do you want to be part of a dynamic team in the healthcare industry, making a positive impact on people's lives? We're looking for a highly skilled and empathetic Remote Medical Customer Service Specialist to join our team! As a patient advocate, you will play a critical role in ensuring our patients receive the best possible care and support. About Our Company and Culture Our company is dedicated to providing top-notch healthcare services, and we're committed to creating a positive and supportive work environment for our team members. We believe in fostering a culture of empathy, compassion, and innovation, where everyone feels valued and empowered to make a difference. As a remote team member, you'll enjoy the flexibility to work from home and be part of a collaborative and dynamic team. Job Summary We're seeking a highly skilled and experienced Remote Medical Customer Service Specialist to provide exceptional support to our patients and client facilities. As a key member of our team, you will handle inbound and outbound calls, resolve issues, and provide solutions to ensure a positive patient experience. You'll also participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies. Key Responsibilities: Handle inbound and outbound calls from patients and client facilities, listening, empathizing, and solving issues or escalating to the next level using sound judgment Navigate computer screens to notate and effectuate a positive patient experience Perform administrative duties, including managing email, completing assignments, and other duties Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies Collaborate with team members to identify areas for improvement and implement process changes to enhance patient satisfaction Maintain accurate and up-to-date knowledge of medical terminology, insurance claim filing, and revenue cycle processes Requirements and Qualifications Essential Qualifications: Be at least 18 years old with a high school diploma or GED Demonstrated ability to navigate a computer and perform administrative duties Detail-oriented, analytical, and creative problem-solving skills Proven track record of being positive, solution-oriented, and having a great sense of humor Ability to type at least 30 words per minute Reliable and consistent transportation Ability to pass a background check and a drug screen Preferred Qualifications: Previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing Billing or other revenue cycle certifications Experience working in a customer service or patient advocacy role What We Offer We're committed to providing a comprehensive benefits package and a supportive work environment that allows you to grow and thrive. Here are some of the rewards and benefits you can expect: Compensation and Benefits: Starting pay: $15.50/hr - $18.00/hr Cash bonuses (based on facility performance) up to $750.00 per quarter Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability) Paid vacation days Paid sick leave 6 paid holidays plus two personal holidays Perks and Discounts: Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program) Promotional opportunities An employee-friendly environment focused on patient satisfaction Training and Development We're committed to helping you grow and develop your skills. Our comprehensive training program includes: Three weeks of training, Monday-Friday from 8:00am - 4:30pm (CST time zone) Ongoing coaching and feedback to ensure your success Opportunities for professional growth and development Why Join Our Team? We're looking for talented and compassionate individuals who share our passion for delivering exceptional patient experiences. As a Remote Medical Customer Service Specialist, you'll have the opportunity to: Make a positive impact on people's lives Work with a dynamic and supportive team Enjoy a flexible and remote work environment Grow and develop your skills Receive a comprehensive benefits package How to Apply If you're a motivated and empathetic individual who is passionate about delivering exceptional patient experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply now and start your rewarding career as a Remote Medical Customer Service Specialist! Apply for this job