**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're passionate about delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction, sales growth, and operational excellence in our retail stores. If you're a customer-centric, tech-savvy, and results-driven individual with a passion for delivering outstanding service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our mission is to empower businesses and individuals to succeed by delivering innovative, high-quality products and services that meet their unique needs. With a strong commitment to customer satisfaction, we strive to build long-term relationships with our clients and provide them with the support and expertise they need to thrive. **Job Summary** As an Experienced Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, providing expert advice on print, signs & graphics, and shipping solutions, and driving sales growth in our retail stores. You'll work closely with customers to understand their needs, provide personalized solutions, and ensure their complete satisfaction. Your expertise, technical skills, and passion for delivering outstanding service will make you an invaluable asset to our team. **Key Responsibilities** - **Customer Service Expertise** - Provide exceptional customer service, using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. - Demonstrate expertise in print, signs & graphics, and shipping product lines, recommending appropriate arenaflex products and services to meet customer needs. - Ensure all customer problems are resolved quickly and to the satisfaction of the customer. - **Sales and Revenue Growth** - Take complex customer orders using order systems and provide accurate pricing information. - Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. - Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents. - **Store Operations and Maintenance** - Maintain a safe, clean, and orderly retail store, adhering to arenaflex standards and regulations. - Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability. - Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage. - **Financial Management and Reporting** - Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change. - Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits. - **Quality and Continuous Improvement** - Suggest areas for improvement in internal processes along with possible solutions. - Work with management to reduce company costs/wastes and optimize profitability in areas of responsibility. - Apply Quality concepts presented at training during daily activities. **Essential Qualifications and Requirements** - **Education**: High school diploma or equivalent education. - **Experience**: 6+ months of specialized experience in retail customer service, sales, or a related field. - **Communication Skills**: Excellent verbal and written communication skills. - **Physical Abilities**: Ability to stand during entire shift, excluding meal and rest periods; ability to move and lift 55 pounds; ability to bend/twist at the waist and knees; ability to communicate effectively with customers, vendors, and other team members. **Preferred Qualifications** - **Technical Skills**: Proficiency in operating printing, binding, and other related equipment; experience with Point of Sale terminals (POS) and order systems. - **Customer Service Experience**: Proven track record of delivering exceptional customer service in a retail environment. - **Sales and Revenue Growth**: Experience in driving sales growth and revenue in a retail setting. **Work Environment and Culture** - **arenaflex Culture**: arenaflex is a dynamic, fast-paced environment that values innovation, teamwork, and customer satisfaction. Our culture is built on a strong commitment to quality, integrity, and excellence. - **Work-Life Balance**: We offer a flexible work schedule that allows you to balance your work and personal life. - **Professional Development**: arenaflex invests in the growth and development of our team members, providing training and opportunities for advancement. **Compensation and Benefits** - **Competitive Salary**: arenaflex offers a competitive salary that reflects your skills, experience, and performance. - **Benefits Package**: We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. - **Perks and Incentives**: arenaflex offers a range of perks and incentives, including discounts on arenaflex products and services, employee recognition programs, and opportunities for bonuses and promotions. **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team and take the first step towards a rewarding career in retail customer service. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job