**Experienced Seasonal Customer Service Representative Part-Time – Remote Opportunity**

Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative Part-Time to join our team on a 100% remote basis. **About arenaflex** arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. **Job Summary** As a Seasonal Customer Service Representative Part-Time, you will be responsible for providing exceptional customer service to healthcare members, answering and tracking telephone calls, and resolving member problems and complaints in a timely and accurate manner. This is a unique opportunity to join our team on a part-time basis, working 20 hours per week, with the possibility of returning for future seasonal hiring periods. **Schedule and Duration** * Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours. * Shift 1: 8:00 AM to 4:30 PM EST * Shift 2: 1:30 PM to 10:00 PM EST * Duration: October 2024 through January 2025 **Key Responsibilities and Duties** * Answer and track telephone calls within established department standards * Track all existing member calls within the IKA database, ensuring that documentation is concise and factual * Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) * Answer "entry level" claims inquiries * Takes "Over the Counter" (OTC) orders for products and diabetic supplies * Understands and processes "entry level" enrollment and disenrollment procedures * Enters prospective members into our software database * Maintains appropriate current source documents and reference documents * Interacts professionally with other employees, customers, and suppliers * Works effectively as a team contributor on all assignments * Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * As required, re-directs calls to appropriate department **Customer Service** * Responsible for driving the arenaflex culture through values and customer service standards * Accountable for outstanding customer service to all external and internal contacts * Develops and maintains positive relationships through effective and timely communication * Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner **Education, Experience, and Required Skills** * Ability to read and interpret documents and calculate figures and amounts * Strong typing skills (40-60WPM) * Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience * Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers * Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism * Ability to toggle between different systems to gather information and provide updates * Excellent oral and written communication skills including good grammar, voice and diction * Proficient in MS Office including basic computer and keyboarding skills * Excellent customer service skills (friendly, courteous, and helpful) * High school diploma or general education degree (GED) required * Minimum of six months to one-year related experience required * An equivalent combination of education, training, and experience **What We Offer** * 100% remote work opportunity * Flexible scheduling with 20 hours per week * Opportunity to return for future seasonal hiring periods * Access to opportunities for regular full-time roles when they become available * Competitive compensation and benefits package * Ongoing training and development opportunities * Collaborative and supportive work environment **How to Apply** If you are a motivated and customer-focused individual looking for a unique opportunity to make a difference in the lives of healthcare members, please apply to this role. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply Job! Apply for this job