**Experienced Senior Customer Service Representative – Patient Billing and Financial Support**

At arenaflex, we're dedicated to delivering exceptional care to children and families across the Upper Midwest. As a leading pediatric health system, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. We're seeking an experienced Senior Customer Service Representative to join our team, providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patient, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. **About arenaflex** arenaflex is one of the largest pediatric health systems in the United States, providing care exclusively to children from before birth through young adulthood. With a rich history dating back to 1924, we're proud to be an independent and not-for-profit system, serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts in our region, we're regularly ranked by U.S. News & World Report as a top children's hospital. **Position Summary** The Senior Customer Service Representative plays a critical role in providing exceptional customer service and support to patients, families, and other external and internal contacts. This position requires a high level of expertise in billing and follow-up processes, as well as excellent communication and problem-solving skills. The representative will respond to initial patient-family requests, provide detailed explanations of patient billing information, resolve patient-family questions, and perform follow-up on outstanding concerns. The position also supports the team by resolving complex questions and providing hands-on training. **Key Responsibilities** * Respond to initial patient-family requests and provide detailed explanations of patient billing information * Resolve patient-family questions and concerns in a timely and professional manner * Perform follow-up on outstanding concerns and collaborate with other departments to research patient billing history * Support the team by resolving complex questions and providing hands-on training * Demonstrate excellent customer service and communication skills, both orally and in writing * Work effectively in a high-stress environment, managing multiple priorities and a heavy workload * Maintain confidentiality and adhere to HIPAA privacy standards and PCI compliance regulations **Essential Qualifications** * High School Diploma required; business-related coursework preferred * 5+ years of customer service experience, preferably in a healthcare setting * Working knowledge of billing and follow-up processes * Excellent customer service and communication skills, both orally and in writing * Proficient use of systems, including computer applications, phone systems, and medical terminology * Detail-oriented, with good organizational skills and the ability to be self-directed * Strong time management skills, managing multiple priorities and a heavy workload in a high-stress environment * Flexibility to perform other tasks as needed in an active work environment with changing work needs **Preferred Qualifications** * Experience working with a wide variety of PC applications * Knowledge of HIPAA privacy standards and PCI compliance regulations * Basic knowledge of medical terminology * High-level problem-solving, analytical, and investigational skills * Ability to learn quickly and meet continuous timelines * Exhibits behaviors consistent with principles of excellent service and maintains competency as required for job title and the unit/area(s) of assignment **Work Environment and Culture** arenaflex is proud to be an equal opportunity employer, committed to creating a diverse and inclusive work environment that fosters growth, learning, and collaboration. Our team is representative of our community, and we consider qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for growth and development, including: * Comprehensive training programs to enhance skills and knowledge * Opportunities for advancement and career growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and resources **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Base pay: $65,000 - $85,000 per year, depending on experience * Benefits: comprehensive health, dental, and vision insurance, as well as a 401(k) retirement plan * Paid time off: 15 days per year, plus holidays and sick leave * Professional development opportunities: tuition reimbursement, conference attendance, and continuing education programs * Recognition and rewards: employee recognition programs, bonuses, and awards **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job