Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. We are passionate about leveraging technology to make a positive impact on people's lives. As a key player in the industry, we are committed to delivering high-quality services that meet the evolving needs of our users. Our team is comprised of talented individuals who share our vision and are dedicated to excellence. We are now seeking an experienced Service Desk Specialist and Live Chat Agent to join our dynamic team and contribute to the success of our mobile application, myColorado. Job Overview We are looking for a highly skilled and motivated Service Desk Specialist and Live Chat Agent to provide top-notch support to our users. As a critical member of our team, you will be responsible for ensuring the smooth operation of our mobile application, troubleshooting issues, and delivering exceptional customer service via live chat. If you are passionate about technology, enjoy working in a fast-paced environment, and are committed to helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Service Desk Specialist and Live Chat Agent at arenaflex, your key responsibilities will include: Providing Tier I support and customer assistance for our mobile application, myColorado, via live chat Troubleshooting, reproducing, reporting, and resolving issues in both iOS and Android operating systems Installing myColorado software on supported devices, following defined procedures, processes, and methods Employing Incident Management procedures to enter tickets into our required tracking system Collaborating with our team to ensure seamless issue resolution and knowledge sharing Staying up-to-date with the latest trends, technologies, and best practices in mobile application support Minimum Qualifications To be considered for this role, you must meet one of the following minimum qualification requirements: One year of professional experience in an occupational field related to mobile application support, such as technical support, customer service, or a related field An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees In addition to these requirements, we also consider substitutions, such as: Additional, appropriate paid or unpaid experience that can substitute for the required education on a year-for-year basis Additional appropriate education that can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications Preferred Qualifications While not required, the following preferred qualifications will make your application more competitive: Experience with Jira, a popular project management and issue tracking tool ITIL Certification, which demonstrates your knowledge of IT service management best practices Agile and scrum methodology experience, which shows your ability to work in a fast-paced, iterative environment Government work experience, which can provide valuable insight into the public sector and its unique challenges Familiarity with Apple and Google Play Store, which can help you better understand our mobile application ecosystem Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models, which can enhance your troubleshooting skills Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills , which enable you to effectively interact with customers, colleagues, and stakeholders Technical aptitude and problem-solving skills , which allow you to troubleshoot and resolve complex technical issues Attention to detail and organizational skills , which help you manage multiple tasks, prioritize issues, and maintain accurate records Ability to work in a fast-paced environment , which requires you to be flexible, adaptable, and able to handle changing priorities Strong customer service skills , which demonstrate your commitment to delivering exceptional user experiences Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Service Desk Specialist and Live Chat Agent, you will have access to: Comprehensive training programs , which will help you develop your technical and soft skills Mentorship and coaching , which will provide you with guidance and support throughout your career journey Opportunities for advancement , which can lead to career progression and increased responsibilities Professional development resources , which will enable you to stay up-to-date with the latest trends, technologies, and best practices in your field Work Environment and Company Culture arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our company culture is built on the principles of: Collaboration and teamwork , which foster a sense of community and shared purpose Innovation and creativity , which encourage experimentation, learning, and growth Customer-centricity , which drives our commitment to delivering exceptional user experiences Employee well-being and satisfaction , which are essential to our success and happiness As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and work-life balance. You will have the opportunity to work from anywhere in Colorado, with a schedule that includes: Training: Monday - Friday, 9AM - 6PM, for 3 weeks Permanent schedule: Tuesday - Saturday, 9AM - 6PM, after training Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, which includes: Salary and benefits , which are designed to attract and retain top talent Opportunities for professional growth and development , which can lead to career advancement and increased earning potential Flexible work arrangements , which include remote work options and a flexible schedule Access to cutting-edge technologies and tools , which will help you stay up-to-date with the latest trends and best practices in your field Conclusion If you are a motivated and talented individual who is passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist and Live Chat Agent at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional user experiences and making a positive impact on people's lives. Don't miss this chance to join our team and contribute to the success of our mobile application, myColorado. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job