Experienced Sleep Therapy Inbound Customer Service Representative – Delivering Exceptional Patient Care and Support in a Dynamic and Growth-Oriented Environment at arenaflex

Introduction to arenaflex arenaflex is a national leader in providing innovative healthcare solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to lead more comfortable and productive lives by keeping them engaged in their care and providing them with the tools and support they need to manage their health and treatment at home. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products, services, and outstanding customer care. Job Overview and Responsibilities We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in our Murray Operations division. As a key member of our team, you will serve as the first line of contact for CPAP resupply customers, providing exceptional patient care and support to ensure a seamless and positive experience. Your primary responsibilities will include new order intake, product selection, and utilization guidelines, as well as verifying and entering accurate patient demographics, payer, and physician-related information. Key Responsibilities: Act as a patient advocate to resolve questions or concerns in a timely and professional manner Collect patient and source information, and input data into our e-Intake system Complete thorough verification for products and services to ensure accuracy and quality control Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines Develop and maintain a working knowledge of current products and services offered by arenaflex Identify and resolve problems in a timely and efficient manner Make outbound calls as needed to collect patient data and provide education on CPAP supplies Manage all aspects of initial intake via high-volume inbound phone calls Process related patient paperwork and tickets to ensure timely fulfillment of product orders Provide basic technical customer service assistance for CPAP equipment and address basic mask fit issues Use our e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input Essential Qualifications To be successful in this role, you will need to possess a high school diploma or GED equivalent, as well as one to three years of related prior work experience in a team-oriented environment. Experience in the medical field and administrative record management is highly desirable, as is a strong customer service background. You will also need to demonstrate effective communication skills, both oral and written, and be able to interpret a variety of instructions in different communication mediums. Preferred Qualifications: Knowledge of billing reimbursement and insurance policies and requirements Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of medical billing practices Medical terminology Multi-tasking and attention to detail skills Self-motivation, organization, time management, and deductive problem-solving skills Skills and Competencies To excel in this role, you will need to possess a unique blend of skills and competencies, including: Technical Skills: Basic computer and internet skills Microsoft applications, including Word, Excel, and Outlook Email transmission and communication Internet navigation and research Office equipment, including fax machines, copiers, printers, and phones Soft Skills: Excellent communication and interpersonal skills Strong customer service skills and a patient-centric approach Ability to work independently and as part of a team Flexibility and adaptability in a fast-paced environment Strong problem-solving and analytical skills Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Sleep Therapy Inbound Customer Service Representative, you will have access to comprehensive training and ongoing support to help you succeed in your role. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional patient care and support. Work Environment and Company Culture arenaflex is a dynamic and growth-oriented organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. Our company culture is built on a foundation of integrity, compassion, and excellence, and we are dedicated to making a positive impact on the lives of our patients and the communities we serve. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting salary of $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. You will also be eligible for a range of benefits, including: Benefits: 401(k) retirement plan Medical, dental, and vision insurance Life insurance and disability benefits Generous paid time off and paid holidays Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable) Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity to join our team as a Sleep Therapy Inbound Customer Service Representative. At arenaflex, we are committed to making a positive impact on the lives of our patients and the communities we serve, and we look forward to welcoming you to our team. Apply for this job