Experienced Technical Customer Care Specialist I – Remote Call Center Representative for Dealer Management Software Support at blithequark

Introduction to blithequark At blithequark, we're a team of forward-thinking innovators who prioritize people and kindness, fostering an award-winning workplace culture centered on inclusion. Our mission is to be a force for good in the world, and we're seeking like-minded individuals to join our journey. As a leader in the industry, blithequark is committed to delivering exceptional service and support to our clients, and we're looking for talented professionals to help us achieve this goal. Job Overview The Technical Customer Care Specialist I role at blithequark is an exciting opportunity for individuals who are passionate about providing top-notch technical support and exceptional customer service. As a key member of our team, you will be responsible for answering client inquiries, resolving technical issues, and delivering high-quality support for our Dealer Management Software (DMS) application. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply for this rewarding role. Key Responsibilities As a Technical Customer Care Specialist I at blithequark, your primary responsibilities will include: Managing a variety of client interactions via phone, email, and other communication channels to provide technical support for our DMS application Professionally addressing client questions and concerns, troubleshooting and resolving product issues, and providing timely and effective solutions to resolve client concerns Researching technical problems to find the best possible solutions, using critical thinking and problem-solving skills to resolve complex issues Collaborating with internal team members to escalate system and client issues, and working together to achieve client satisfaction Analyzing data to resolve technical issues, and using discretion when managing confidential client data Following up with client requests in a timely manner, and correctly documenting all work in our case system Mentoring team members to improve departmental success and client satisfaction, and maintaining constructive relationships with customers and internal stakeholders Attending training sessions to improve and maintain skill sets, and working on other projects as assigned by your Manager/Supervisor Essential Qualifications To be successful in this role, you will need: A High School Diploma or GED Less than 2 years of experience in a related field (technical support, customer service, or a similar role) Working knowledge of Microsoft Outlook, Word, and Excel Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team Strong problem-solving and critical thinking skills, with the ability to analyze data and draw conclusions Ability to work under pressure and meet deadlines, while maintaining professionalism and discretion when handling confidential client data Preferred Qualifications While not essential, the following qualifications are preferred: A College Degree in a related field (computer science, information technology, or a similar discipline) Technical background or experience in a related field (software development, technical support, or a similar role) Experience working with Dealer Management Software (DMS) or similar applications Knowledge of programming languages, software development methodologies, or IT service management frameworks Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong technical skills, with the ability to learn and adapt to new technologies and software applications Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and internal stakeholders Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions Ability to work independently and as part of a team, with a strong focus on client satisfaction and departmental success Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Technical Customer Care Specialist I, you will have access to: Comprehensive training programs to help you develop your technical and soft skills Ongoing coaching and mentoring to help you achieve your career goals Opportunities to work on complex and challenging projects, with the potential to take on additional responsibilities and contribute to departmental success A collaborative and supportive work environment, with a strong focus on teamwork and knowledge sharing Work Environment and Company Culture At blithequark, we're proud of our award-winning workplace culture, which is centered on inclusion, kindness, and respect. As a member of our team, you can expect: A dynamic and supportive work environment, with a strong focus on teamwork and collaboration A culture of continuous learning and development, with opportunities to attend training sessions and workshops A comprehensive benefits package, including health insurance, retirement savings, and paid time off A flexible and remote work arrangement, with the opportunity to work from home and maintain a healthy work-life balance Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A salary range that reflects your experience and qualifications A comprehensive benefits package, including health insurance, retirement savings, and paid time off Opportunities for career growth and development, with a strong focus on internal promotions and career advancement A flexible and remote work arrangement, with the opportunity to work from home and maintain a healthy work-life balance Conclusion If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer service and technical support, we encourage you to apply for the Technical Customer Care Specialist I role at blithequark. With a strong focus on career growth and development, a comprehensive benefits package, and a collaborative and supportive work environment, this is an exciting opportunity to join a dynamic and forward-thinking team. Apply now to take the first step in your journey with blithequark! Apply for this job