Experienced Telephony Customer Service Advisor – Banking and Financial Services Expertise for Exceptional Client Experiences

Welcome to blithequark: Where Customer Experience Meets Excellence Imagine being part of a dynamic team that prioritizes customer satisfaction and strives for excellence in every interaction. At blithequark, we're committed to delivering top-notch service to our clients, and we're looking for talented individuals like you to join our ranks. As a leading provider of customer service solutions, we're excited to announce an opportunity for a Telephony Customer Service Advisor - Banking to join our team. Our company is dedicated to providing exceptional customer experiences, and we believe that our team members are the key to our success. With a strong focus on employee development and growth, we offer a range of training and development opportunities to help you achieve your career goals. Position at a Glance: Compensation: A competitive salary that recognizes your skills and experience, with opportunities for bonuses and incentives Position: Telephony Customer Service Advisor - Banking, a role that's both challenging and rewarding, with opportunities for career progression and advancement Start Date: Immediate openings available, so you can start making a difference right away and begin your journey with blithequark Location: Remote, with the option to work from home once training has been completed, offering you the flexibility you need to achieve a better work-life balance Company: blithequark, a company that values its employees and is dedicated to providing exceptional customer experiences, with a strong focus on employee development and growth About the Role As a Telephony Customer Service Advisor - Banking, you'll be the first point of contact for our customers, providing professional, friendly, and efficient service via telephone. Your goal will be to deliver exceptional customer experiences, identify and recommend appropriate service options, and signpost customers to relevant product offerings. You'll be working with a leading bank in Northern Ireland, and your role will be crucial in maintaining high standards of data security and GDPR regulations. You'll be part of a close-knit team that's passionate about delivering exceptional customer experiences and making a positive impact on our clients' lives. Your Responsibilities: Be the first point of contact for all customers, providing a professional, friendly, and efficient service on the telephone, with a focus on delivering exceptional customer experiences Support customers by identifying and recommending appropriate service options with quality conversations and signposting to product offerings, using your knowledge of banking products and services to provide expert advice and guidance Maintain high standards of data security and GDPR regulations, ensuring the confidentiality and integrity of customer information, and adhering to all relevant policies and procedures Follow assigned daily schedules and tasks, prioritizing your work to meet customer needs and business objectives, and managing your time effectively to meet deadlines and achieve targets Manage complaints in a fair and transparent manner, resolving issues promptly and efficiently, and escalating complex issues to senior team members as necessary What We're Looking For We're seeking someone with a passion for delivering good customer service, excellent written and verbal communication skills, and good attention to detail. If you're a team player who is flexible, adaptable, and able to work in a fast-paced environment, we want to hear from you. You should be able to work independently, with minimal supervision, and maintain productivity and motivation in a remote environment. You should also be able to demonstrate a strong commitment to delivering exceptional customer experiences and a willingness to learn and develop your skills and knowledge. Essential Qualifications: A strong passion for customer service and a desire to deliver exceptional experiences, with a focus on building strong relationships with customers and providing personalized support Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely, and to communicate effectively with customers and colleagues Good attention to detail, with a focus on accuracy and quality in all aspects of your work, and a commitment to delivering high-quality results and meeting deadlines Ability to work in a remote environment, with minimal supervision, and maintain productivity and motivation, with a strong ability to prioritize tasks and manage your time effectively Preferred Qualifications: Previous experience in a customer-facing role, preferably in a banking or financial services environment, with a strong understanding of banking products and services, including current accounts, savings accounts, and loan products Knowledge of banking products and services, including current accounts, savings accounts, and loan products, with the ability to provide expert advice and guidance to customers Experience with telephony systems and software, including CRM systems and call recording technology, with the ability to learn and adapt to new systems and technologies quickly Ability to work in a team environment, with a focus on collaboration and mutual support, and a strong ability to build strong relationships with colleagues and customers Skills and Competencies To be successful in this role, you'll need to possess a range of skills and competencies, including: Customer service skills: The ability to deliver exceptional customer experiences, handling customer inquiries and resolving issues in a fair and transparent manner, with a focus on building strong relationships with customers and providing personalized support Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely, and to communicate effectively with customers and colleagues Attention to detail: A focus on accuracy and quality in all aspects of your work, with a strong attention to detail and a commitment to delivering high-quality results and meeting deadlines Time management skills: The ability to prioritize your work, manage your time effectively, and meet deadlines in a fast-paced environment, with a strong ability to adapt to changing priorities and deadlines Technical skills: Familiarity with telephony systems and software, including CRM systems and call recording technology, with the ability to learn and adapt to new systems and technologies quickly Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Telephony Customer Service Advisor - Banking, you'll have access to a range of training and development opportunities, including: Comprehensive training program: A thorough induction and training program that covers all aspects of the role, including banking products and services, telephony systems, and customer service skills, with a focus on developing your knowledge and skills to deliver exceptional customer experiences Coaching and mentoring: Ongoing coaching and mentoring from experienced team leaders and managers, to help you develop your skills and achieve your goals, with a focus on providing personalized support and guidance Career progression opportunities: Opportunities for career progression and advancement, including promotions to team leader or management roles, with a focus on developing your leadership and management skills Professional development: Access to professional development opportunities, including training courses, workshops, and conferences, to help you stay up-to-date with industry trends and best practices, and to develop your skills and knowledge in areas such as customer service, communication, and time management Work Environment and Company Culture At blithequark, we're proud of our company culture and the values that underpin our business. We're a dynamic and supportive team that values collaboration, mutual respect, and open communication. As a Telephony Customer Service Advisor - Banking, you'll be working in a remote environment, with the option to work from home once training has been completed. You'll be part of a close-knit team that's passionate about delivering exceptional customer experiences and making a positive impact on our clients' lives. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a positive and supportive work environment that allows our employees to thrive and grow. Compensation, Perks, and Benefits We offer a competitive salary and a range of perks and benefits, including: Competitive salary: A salary that recognizes your skills and experience, with opportunities for bonuses and incentives, and a focus on rewarding your hard work and dedication Flexible working arrangements: The option to work from home once training has been completed, with flexible working arrangements to suit your needs, and a focus on achieving a better work-life balance Comprehensive benefits package: A range of benefits, including health insurance, pension scheme, and paid time off, with a focus on supporting your physical and mental well-being, and providing a positive and supportive work environment Professional development opportunities: Access to training and development opportunities, including coaching, mentoring, and professional development courses, with a focus on developing your skills and knowledge, and helping you achieve your career goals Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you. As a Telephony Customer Service Advisor - Banking, you'll be part of a dynamic team that's committed to excellence and dedicated to making a positive impact on our clients' lives. Apply now to join our team and take the first step towards an exciting and rewarding career in customer service. We're committed to creating a positive and supportive work environment that allows our employees to thrive and grow, and we're excited to welcome you to our team. Don't miss out on this exciting opportunity. Apply now and take the first step towards a rewarding and challenging career in customer service. We look forward to hearing from you and exploring how you can contribute to our team's success. At blithequark, we're committed to delivering exceptional customer experiences, and we believe that our team members are the key to our success. Join us today and become a part of our dynamic and supportive team. Apply for this job