**Experienced TPO Customer Service Representative – Pacific Time Zone**

Join our dynamic team at Union Home Mortgage Corp. as an Experienced TPO Customer Service Representative, where you will play a vital role in ensuring seamless interactions between our Union Home Third Party Origination channel and its valued partners. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **About Union Home Mortgage Corp.** At Union Home Mortgage Corp., we're committed to fostering a culture of inclusivity and diversity, where every employee feels valued, respected, and empowered to grow and excel. Our dedication to creating a positive and inclusive work environment is reflected in our programs and policies, which aim to promote diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. As a member of our team, you'll be part of a dynamic and supportive community that values your unique perspectives and contributions. **Job Summary** As an Experienced TPO Customer Service Representative, you will be responsible for ensuring that all TPO partners are properly affiliated with our Union Home Third Party Origination channel. Your primary focus will be on providing daily technical support, maintaining accurate records, and delivering exceptional customer service to our valued partners. If you're a detail-oriented and customer-focused individual with a passion for delivering results, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Enhance and execute standard onboarding routine for all new TPO partners, ensuring a seamless and efficient experience * Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations, ensuring timely and accurate processing * Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations, maintaining accurate records and ensuring compliance * Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations, ensuring timely and accurate processing * Maintain accurate and up-to-date master contact lists of internal and external TPO Partners, ensuring seamless communication and collaboration * Deliver daily rate sheets to external partners, ensuring timely and accurate information * VA Sponsorship Process Approvals, Renewals, and/or De-Activations, ensuring compliance and accuracy * Enhance and execute standard processes related to our White Glove Process, ensuring exceptional customer service and satisfaction * Responsible for execution of Bulletin process as directed by leadership of TPO, ensuring timely and accurate communication * Maintain timely and accurate information in regards to TPO web presence, ensuring seamless and efficient communication * Liaison for Union University to ensure training needs are executed and delivered, promoting knowledge sharing and collaboration * Develop and implement standard training routine for all new TPO partners, ensuring a comprehensive and engaging experience * Provide daily Broker/Account Manager Technical Issue Support, resolving issues promptly and efficiently * Loan Level issue diagnosis and error resolution, ensuring timely and accurate resolution * Direct Assistance (phone/video) with questions/system issues, providing exceptional customer service and support **Essential Qualifications** * High school diploma or equivalent required * 2+ years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required * Strong communication skills and the ability to work in a fast-paced environment * Experience managing multiple tasks and deadlines routinely * Experience dealing directly with consumers and/or business partners * Strong attention to detail and ability to multi-task **Preferred Qualifications** * Experience working in a customer-facing role, with a focus on delivering exceptional service and support * Knowledge of mortgage industry regulations and compliance requirements * Experience working with third-party vendors and partners * Strong analytical and problem-solving skills, with the ability to resolve complex issues **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with customers and partners * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail and ability to multi-task, with a focus on accuracy and efficiency * Experience working with technology, including CRM systems and other software applications * Strong analytical and problem-solving skills, with the ability to resolve complex issues **Career Growth Opportunities and Learning Benefits** At Union Home Mortgage Corp., we're committed to investing in our employees' growth and development. As a member of our team, you'll have access to a range of learning and development opportunities, including: * Comprehensive training programs, designed to enhance your skills and knowledge * Mentorship and coaching, to support your career growth and development * Opportunities for advancement, with a focus on promoting from within * A dynamic and supportive work environment, where you'll be encouraged to share your ideas and perspectives **Work Environment and Company Culture** At Union Home Mortgage Corp., we're proud of our dynamic and supportive work environment, where every employee feels valued, respected, and empowered to grow and excel. Our company culture is built on a foundation of inclusivity, diversity, and teamwork, with a focus on delivering exceptional customer service and support. **Compensation, Perks, and Benefits** As a member of our team, you'll be eligible for a range of compensation, perks, and benefits, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan, with company match * Paid time off, including vacation and sick leave * Opportunities for professional development and growth **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job