Experienced Virtual Customer Service Associate II – Retirement Plans Expertise for a Dynamic and Supportive arenaflex Team

Introduction to arenaflex and the Role At arenaflex, we pride ourselves on delivering world-class customer service to our financial customers, ensuring that every interaction exceeds their expectations and fosters a lasting professional rapport. Our team of dedicated Customer Service Associates is the backbone of our success, and we're now seeking a highly skilled and motivated Virtual Customer Service Associate II to join our ranks. As a key member of our team, you will play a vital role in connecting people with solutions that help them achieve their financial goals through consultative conversations. If you're passionate about providing exceptional customer service, thrive in a fast-paced environment, and are eager to grow with a dynamic organization, we invite you to explore this exciting opportunity. About the Position In this critical role, you will be responsible for providing top-notch customer service to our financial customers, ensuring that their needs are met, and their expectations are exceeded. Your primary focus will be on establishing a professional rapport with each customer, navigating through the nuances of their situations, and positioning appropriate solutions based on their needs. You will be working in a hybrid role, with the flexibility to work from home and occasional on-site requirements at our Jacksonville, Florida office site. Our ideal candidate is a stellar problem-solver, an active listener, and a team player who is passionate about delivering exceptional customer experiences. Key Responsibilities Connect with customers via phone, understanding their financial goals and providing tailored solutions to help them achieve success Take ownership of customer requests, navigating through complex situations, and resolving issues efficiently Actively listen to customers, understanding their underlying needs, and positioning appropriate solutions based on their requirements Develop a deep understanding of our suite of products and services, including digital, face-to-face, and high net worth offerings Collaborate with internal stakeholders to resolve customer issues, improve processes, and identify opportunities for growth Essential Qualifications To be successful in this role, you will need to possess a combination of education, skills, and experience that align with our requirements. These include: A college degree is preferred, although a High School Diploma or GED is the minimum education accepted Customer service experience, with a proven track record of delivering exceptional customer experiences Excellent communication, problem-solving, and interpersonal skills, with the ability to work effectively in a phone environment Strong computer skills, with the ability to navigate multiple systems and applications Preferred Qualifications In addition to the essential qualifications, we're looking for candidates who possess the following skills and attributes: Spanish bilingual skills, which would be a significant asset in this role The ability to tenaciously solve problems, with tact, efficiency, and follow-through, identifying opportunities to improve operational processes and procedures The ability to exercise scrutiny when confronted with conflicting information, with a keen eye for detail and a commitment to accuracy A desire to explore a broad array of opportunities across our organization, with a willingness to learn, grow, and develop new skills Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to the growth and development of our employees, providing ample opportunities for learning, advancement, and professional development. As a Virtual Customer Service Associate II, you will have access to: Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing coaching, mentoring, and feedback, to help you grow and develop in your career Opportunities to face the biggest challenges in financial services and technology, with a chance to make a real impact on our organization A collegial environment, where collaboration, flexibility, and respect are top of mind, and your contributions are valued and recognized Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment, where our employees are empowered to succeed, and their well-being is paramount. We offer: A flexible, hybrid work arrangement, with the opportunity to work from home and occasional on-site requirements A collaborative, team-oriented culture, where your contributions are valued, and your voice is heard A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels welcome, included, and respected Opportunities to give back to your community, through our charitable initiatives and volunteer programs Compensation, Perks, and Benefits As a Virtual Customer Service Associate II at arenaflex, you will be rewarded with a competitive salary, comprehensive benefits, and a range of perks, including: A salary range of $15.40 - $27.45 per hour, depending on experience and qualifications Ample development resources, to help you advance your skills and grow in your career Opportunities to face the biggest challenges in financial services and technology, with a chance to make a real impact on our organization A collegial environment, where collaboration, flexibility, and respect are top of mind, and your contributions are valued and recognized A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan, and other perks Conclusion If you're a motivated, customer-focused individual, with a passion for delivering exceptional service, and a desire to grow with a dynamic organization, we encourage you to apply for this exciting opportunity. As a Virtual Customer Service Associate II at arenaflex, you will be part of a talented team, dedicated to making a difference in the lives of our customers. Don't miss this chance to join our team, and take the first step towards a rewarding, challenging, and fulfilling career. Apply now, and discover the arenaflex difference! Apply for this job