**Experienced Work from Home Banking Credit Card Customer Service Representative – Payment Solutions Support**

At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve amazing results with confidence. We're passionate about delivering best-in-class payment technology and software solutions that make a real difference in people's lives. **Join Our Dynamic Team and Shape the Future of Payments** We're seeking an experienced Work from Home Banking Credit Card Customer Service Representative to join our dynamic team and make a lasting impact on the payments technology landscape of tomorrow. As a key member of our customer support team, you'll play a vital role in resolving basic or tier 1 payment and account-related requests for our valued clients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **What Part Will You Play?** As a Work from Home Banking Credit Card Customer Service Representative, you'll be responsible for: * Resolving basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for cardholders (customers) of 1-2 assigned company clients. * Providing standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. * Entering required data into client-provided systems and databases. * Determining basic reasons for customer issues using a client-provided decision tree and escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. * Building base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries. **What We're Looking For in This Role** To succeed in this role, you'll need: * A High School Diploma or Equivalent * A minimum of at least six months of contact center or work from contact center experience in the last 18 months * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule * Ability to be on camera at all times * Strong attention to detail and organizational skills * Ability to learn and apply new skills and knowledge quickly **Preferred Qualifications** * 12 months of contact center or work from contact center experience in the last 18 months * Banking customer service experience **Desired Skills and Capabilities** * Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks * Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice * Has little or no role in the decision-making * Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments * Works under close supervision **Why Join arenaflex?** At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects our employees' unique perspectives and experiences. We offer: * Competitive hourly rate of $15.00 per hour * Flexible work arrangements, including work from home options * Opportunities for career growth and professional development * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our dynamic team and shape the future of payments at arenaflex. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with arenaflex. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact us. Apply for this job