Head of Engineering - Performance
About Fresha Fresha is the leading marketplace platform for beauty & wellness, trusted by millions of consumers and businesses worldwide . Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date across 120+ countries. The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Performance to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Performance engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog friendly office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with VP of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Additional Information Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.