Health Advocate Concierge, Customer Service

Health Care Service Corporation is a purpose-driven company that invests in the professional development of its employees. The Health Advocate Concierge is responsible for providing integrated member experiences by guiding members and providers through medical, behavioral health, and prescription benefits. This role involves assisting members in navigating the healthcare system and collaborating with clinicians to help them achieve optimal health. Responsibilities Responsible For An Integrated Member Experience Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist Skills Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools Knowledge of medical terminology Experience building trust and providing concierge level of service Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians Attention to detail and strong documentation skills Web and PC proficiency Associate degree in Health Science or Health Studies or Bachelor's degree Knowledge of HCSC customer service systems, processes, and products of the operational area 3 years of concierge-oriented customer service experience in an insurance environment Clinical or social work expertise Experience in coordinating medical services Knowledge with health benefit plans and the insurance industry Benefits Health and wellness benefits 401(k) savings plan Pension plan Paid time off Paid parental leave Disability insurance Supplemental life insurance Employee assistance program Paid holidays Tuition reimbursement Other incentives Company Overview Health Care Service Corporation is a customer-owned health insurance company. It was founded in 1936, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Health Care Service Corporation has a track record of offering H1B sponsorships, with 198 in 2025, 166 in 2024, 132 in 2023, 145 in 2022, 73 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.