Retail Customer Service Representative II
About the position
The Retail Customer Service Representative II at Renewal by Andersen is responsible for providing exceptional customer service, managing order processing, and ensuring accurate scheduling. This role involves analyzing customer information, processing orders, and handling permits and inspections, all while working in a hybrid model of three days onsite and two days remote in Jessup, MD.
Responsibilities
? Responds to customer (homeowner)/delivery partner requests/inquiries.
,
? Processes complex orders/requests, with 100% accuracy from intake to filing.
,
? Ensures customer management system is updated appropriately.
,
? Clarifies, diagnoses, and resolves customer order issues.
,
? Schedules appointments with homeowners.
,
? Creates packets or other materials as required for sales fulfillment process.
,
? Handles permits and inspections.
,
? Prepares customer correspondence.
,
? Identifies and implements ways to improve overall level of service.
,
? Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
,
? Administers programs, i.e., customer referral program.
,
? May train others in office and customer service processes.
,
? May create purchase orders, process payments or process receipts.
Requirements
? High school diploma or equivalent plus 2-4 years' work experience to include order processing work.
,
? Demonstrated word processing, spreadsheet and general computer skills.
,
? Strong phone etiquette & verbal skills to facilitate problem resolution.
,
? Intermediate writing skills.
,
? Able to determine customer needs and assist in resolving issues for assigned area.
Nice-to-haves
Benefits
? Medical/Dental/Vision/Life Insurance
,
? Health Savings Account contributions
,
? Paid holidays plus PTO
,
? 401(k) plan & contributions
,
? Professional development and tuition reimbursement opportunities
,
? Charity contributions
,
? Nationwide career opportunities
,
? Profit-sharing target of $4,000 per eligible employee, prorated as appropriate.
Similar Remote Jobs
Retail Customer Service Representative II
Posted on: 31-01-2025 09:58
GVP - Trust and Safety
Posted on: 31-01-2025 09:58
Administrative Assistant - Real Estate
Posted on: 31-01-2025 09:58
Alaska Airlines Remote Jobs $35/Hour
Posted on: 31-01-2025 09:58
Better Me Online/Remote Market Intern
Posted on: 31-01-2025 09:58
Construction Office Admin / Bookkeeper
Posted on: 31-01-2025 09:58
Bilingual Chat Support Agent (English/Portuguese)
Posted on: 31-01-2025 09:58
Apple Home-Based Technical Support Consultant
Posted on: 31-01-2025 09:58
Google Jobs Remote Data Entry
Posted on: 31-01-2025 09:58
Entry Level Insurance Specialist(Average $65K-$300K)
Posted on: 31-01-2025 09:58
AMAZON FLEX $15+/ HOUR (SIGN ON BONUS)!
Posted on: 22-08-2024 00:00
Netflix Tagger Jobs Remote
Posted on: 20-11-2024 13:46
Remote Work No Experience | $25-$35/Hour
Posted on: 20-01-2025 00:00
Heavy Haul Truck Driver
Posted on: 31-10-2024 05:14
Member Success Manager
Posted on: 09-08-2024 00:00
REMOTE Legal Assistant with Elite Virtual Assistants
Posted on: 20-01-2025 06:20
Flexible Online Jobs for Teens: Earn from Home!
Posted on: 16-11-2024 19:13
Amazon Careers Remote Work $27/Hour ? mysmartpros
Posted on: 16-07-2024 18:36
Senior Community Manager
Posted on: 13-12-2024 17:48
Evening Customer Service DFW Dallas Fort Worth Airport
Posted on: 11-09-2024 00:00