Remote Help Desk Analyst
Remote, USA
Full-time
Posted 2025-08-02
We are looking for a Help Desk Analyst to provide support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be able to work independently to resolve issues in a timely manner. Help Desk Analyst Duties: ? Provide technical assistance to users via telephone calls, emails, and/or chat ? Conduct interviews, surveys, or workshops to identify user needs and goals ? Assist in user training ? Troubleshoot and diagnose hardware and software issues ? Acceptor software patches ? Document user needs or issues ? Establish and maintain user documentation ? Conduct performance tests and track metrics Help Desk Analyst Responsibilities: ? Examine system software and network hardware for potential problems ? Assist users with software and hardware problems ? Clean and troubleshoot computers, printers, and peripherals ? Provide network support for users ? Customize software for users ? Conduct software installation ? Train users on new software Requirements And Skills: ? -Bachelor?s degree in information technology or a related field ? 2+ years hands-on technical experience in a role involving help desk support ? Ability to use standard computer software and programs ? Experience with Microsoft Windows ? Experience with Help Desk Ticketing System ? Ability to perform troubleshooting and diagnostic
Similar Remote Jobs
Remote Help Desk Analyst
Posted on: 20-01-2025 00:00
Walmart Remote Jobs(Data Entry)$30/Hour
Posted on: 20-01-2025 00:00
Remote Entry-Level Travel Assistance
Posted on: 20-01-2025 00:00
Remote Data Entry Job
Posted on: 20-01-2025 00:00
1st Shift Machine Operator
Posted on: 20-01-2025 00:00
Fully Remote Account Executive
Posted on: 20-01-2025 00:00
CSR (Customer Service Representative)
Posted on: 20-01-2025 00:00
Paid Social Media Manager
Posted on: 20-01-2025 00:00
Fully Remote Desk Clerk
Posted on: 20-01-2025 00:00
Virtual Customer Service/Sales Representative
Posted on: 20-01-2025 00:00
Staff Engineer ? DevOps (REMOTE)
Posted on: 23-09-2024 00:00
Quantum Scientist - Multiple Levels
Posted on: 30-09-2024 00:00
Bpo Associate - International Call Center / Customer Service Sal 5 lkh
Posted on: 03-01-2025 07:36
Warehouse Delivery Driver
Posted on: 13-11-2024 04:54
AirCover Operational Success Analyst (contract)
Posted on: 15-12-2024 15:02
Care assistant - Day or Night Shifts
Posted on: 20-01-2025 06:20
Amazon Product Reviewer Jobs Needed in United States
Posted on: 07-09-2024 00:00
Theme Park Operations Associate
Posted on: 01-10-2024 00:00
Part-Time Remote Entry-Level Customer Service Representative at Imaginary Solutions
Posted on: 02-09-2024 00:00
Software Engineer Sr IT - Remote
Posted on: 15-12-2024 15:02