Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial transactions are conducted. As a leader in this field, blithequark seeks talented individuals who share its vision for innovation and customer satisfaction. The mobile and online banking sector is rapidly evolving, with an increasing demand for secure, efficient, and user-friendly solutions. This trend presents a unique opportunity for growth and development, both for the company and its employees. By joining blithequark, you become part of a dynamic team that is shaping the future of banking technology. Job Overview We are looking for a Junior Technical Support Specialist to join our 24/7 live-chat team, providing top-notch support to clients and end-users of our mobile and online banking solutions. This entry-level position is ideal for individuals with a passion for technology, excellent communication skills, and a desire to work in a fast-paced, collaborative environment. As a Junior Technical Support Specialist, you will play a crucial role in ensuring the seamless operation of our banking software and apps, troubleshooting issues, and delivering exceptional customer service. Key Responsibilities Develop an in-depth understanding of blithequark's banking software and apps to effectively support clients and end-users. Collaborate with software technicians, technical support, and developers to resolve complex technical issues and improve our products. Analyze technical logs to identify and troubleshoot problems encountered during 24/7 client support projects. Handle technical processes and explain them in a clear, concise manner to less-technical individuals, both internally and externally. Coordinate with developers to investigate and diagnose issues, ensuring prompt resolution and minimal downtime. Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to meet deadlines and deliver high-quality results. Contribute to the continuous improvement of the tech support process, monitoring quality, and implementing enhancements as needed. Essential Qualifications To excel in this role, you should possess: Excellent written and spoken English skills, enabling effective communication with clients and colleagues. The ability to establish and maintain good working relationships with customers, providing empathetic and professional support. Solid troubleshooting skills, with the capacity to analyze problems, identify solutions, and implement fixes. A quick learner, able to rapidly acquire technical skills and knowledge of blithequark's mobile and online banking products. Strong coordination and collaboration skills, with the ability to work effectively with various teams and stakeholders. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in banking live-chat support, providing a strong foundation for this role. Previous experience in technical support, with a proven track record of resolving complex technical issues. Familiarity with Dialogflow, a valuable asset in enhancing our chatbot capabilities. Experience with various mobile phone platforms, particularly iOS and Android, enabling you to provide expert support to clients. Project management experience, which can be applied to managing multiple tasks and projects simultaneously. Knowledge of the US banking system, beneficial for supporting US-based customers. Skills and Competencies To succeed as a Junior Technical Support Specialist at blithequark, you should possess: Technical skills: A solid understanding of computer systems, software, and networking fundamentals. Communication skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical individuals. Problem-solving skills: Strong analytical and problem-solving skills, with the capacity to troubleshoot and resolve complex technical issues. Collaboration skills: The ability to work effectively in a team environment, collaborating with colleagues to achieve common goals. Adaptability: A flexible and adaptable approach, with the ability to work in a fast-paced, dynamic environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Junior Technical Support Specialist, you will have access to: Comprehensive training: Ongoing training and development programs, designed to enhance your technical skills and knowledge of our products. Mentorship: Guidance and mentorship from experienced colleagues, providing valuable insights and support. Career progression: Opportunities for career advancement, with the potential to move into senior technical support roles or other areas of the business. Community of practice: Regular knowledge sharing and collaboration with colleagues, fostering a sense of community and shared learning. Work Environment and Company Culture blithequark offers a unique and supportive work environment, with a strong focus on collaboration, innovation, and customer satisfaction. As a remote worker, you will be part of a distributed team, with the flexibility to work from anywhere. Our company culture is built on the following values: Flexibility: We trust our employees to manage their time effectively, providing the flexibility to work from anywhere. Collaboration: We foster a sense of community and collaboration, with regular team meetings and social events. Innovation: We encourage creativity and innovation, providing the freedom to experiment and try new approaches. Customer focus: We are dedicated to delivering exceptional customer service, with a strong focus on meeting the needs of our clients. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a range of perks and benefits, including: Competitive salary: A salary that reflects your skills and experience, with opportunities for growth and development. Fully remote work: The flexibility to work from anywhere, with the freedom to create your own schedule. Long-term employment: Opportunities for long-term employment, with a focus on building a stable and secure career. Internet compensation: A monthly internet allowance, to support your remote work setup. Friendly and easy-going international team: A supportive and collaborative team environment, with colleagues from diverse backgrounds and cultures. Conclusion If you are a motivated and tech-savvy individual, with a passion for delivering exceptional customer service, we encourage you to apply for the Junior Technical Support Specialist role at blithequark. This is an exciting opportunity to join a dynamic team, work with cutting-edge technology, and develop your skills and knowledge in a fast-paced and supportive environment. Apply now to take the first step in your career with blithequark and become part of a team that is shaping the future of mobile and online banking technology. Apply for this job