**Operations Support Associate (PST Hours, Remote Data Entry) at blithequark**

Are you a highly motivated and results-driven individual looking for a challenging role that will allow you to make a meaningful impact in the lives of underserved communities? Do you have a passion for operations and a desire to work in a fast-paced, dynamic environment? If so, we encourage you to apply for the Operations Support Associate position at blithequark. **About blithequark** At blithequark, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. **Our Values** At blithequark, we're guided by a set of core values that shape our culture and inform our decision-making: * **Lead with integrity**: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. * **Embrace challenges**: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. * **Break through walls**: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. * **Act beyond yourself**: We build each other up and respect boundaries. We seek first to understand and assume positive intent. * **Care comes first**: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. **About the Opportunity** We're building a team of deeply passionate individuals ready to change primary care operations for those who need it most. As the Operations Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement. **Key Responsibilities** As the Operations Support Associate, you will be responsible for: * **Owning key Ops Support initiatives**: You will be responsible for owning and completing key operational support initiatives, including ECM and CHW program authorizations and annual reauthorizations. * **Proactively monitoring and reporting on key operational support processes and metrics**: You will be responsible for proactively monitoring and reporting on key operational support processes and metrics, including patient enrollment and program authorization. * **Supporting a team of documentation analysts**: You will be responsible for troubleshooting and monitoring project progress, when necessary, to support a team of documentation analysts. * **Working with partnered health plans**: You will be responsible for working with partnered health plans to understand program denials and flag any enrollment issues. * **Providing backend support for transitions of care and referrals**: You will be responsible for providing backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team. * **Providing clear, timely communication to our care team**: You will be responsible for providing clear, timely communication to our care team when there is an enrollment change or status update. * **Supporting Care Operations leaders**: You will be responsible for supporting Care Operations leaders in owning and optimizing key standard processes. **What You'll Need** To be successful in this role, you will need: * **1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support**: You will need to have experience working in a fast-paced healthcare environment, providing administrative and operational support. * **Confidence to own your role and propose solutions to be successful**: You will need to be confident in your ability to own your role and propose solutions to be successful. * **A results-driven attitude with a proven track record of exceeding performance indicators**: You will need to have a results-driven attitude and a proven track record of exceeding performance indicators. * **Reliability and comfort in an environment that is ever-changing**: You will need to be reliable and comfortable in an environment that is ever-changing. * **Strong technical skills and comfort with utilizing multiple technology platforms simultaneously**: You will need to have strong technical skills and be comfortable with utilizing multiple technology platforms simultaneously. * **Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)**: You will need to have excellent proficiency with technology, including GoogleSuite applications, Slack, and Looker (or other comparable data tools). * **A quiet, HIPAA-compliant, and internet-connected space**: You will need to have a quiet, HIPAA-compliant, and internet-connected space to work from. **Why Join blithequark?** At blithequark, we offer a competitive compensation package, comprehensive health, vision, and dental insurance, flexible vacation policy, 401k, and the opportunity to work entirely from the comfort of your own home. We also provide a monthly $100 work-from-home expense stipend and the equipment needed for the role. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. **E-Verify Participation** blithequark participates in E-Verify to verify employment eligibility for new hires. **Pre-Employment Background Check** Any offer of employment at blithequark is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. **How to Apply** If you're a motivated and results-driven individual looking for a challenging role that will allow you to make a meaningful impact in the lives of underserved communities, we encourage you to apply for the Operations Support Associate position at blithequark. Please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings. Apply for this job