Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – arenaflex – College Station, TX

Introduction to arenaflex arenaflex, a leading affiliate in the automotive and recreational vehicle industry, is seeking a highly skilled and enthusiastic Part-time Chat Specialist to join our dynamic team in College Station, TX. As a Chat Specialist, you will play a vital role in representing our dealer clients favorably online, providing exceptional customer service, and driving revenue growth through lead generation. If you are a positive, energetic, and tech-savvy individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Job Overview As a Part-time Chat Specialist at arenaflex, you will be responsible for handling a wide range of customer inquiries via online chat, providing accurate information about products and services, and scheduling appointments. You will work in a fast-paced, relaxed, and professional environment, utilizing your excellent communication skills to engage with customers, understand their needs, and provide personalized support. Your primary goal will be to turn online conversations into leads, enabling our dealer clients to generate revenue from their website traffic. Key Responsibilities Handle a high volume of customer inquiries via online chat, responding to questions about automotive and recreational vehicle sales, service, finance, and general dealership queries Provide accurate and timely information about products and services, ensuring that customers receive the support they need to make informed decisions Narrow down on appointment information to schedule appointments, ensuring a seamless customer experience Develop and maintain a comprehensive knowledge base of our ever-evolving products and services, staying up-to-date with industry trends and developments Capture customer contact information for lead generation and client review, ensuring that our dealer clients can follow up with customers and drive revenue growth Summarize interactions based on customer needs, providing valuable insights for client review and process improvement Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities. While previous experience in retail customer service or the automotive industry is preferred, it is not necessary. You will need to demonstrate: A strong ability to type at least 35 words per minute (WPM), with 40 WPM or above preferred Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems A positive and professional demeanor, with excellent written and verbal communication skills The ability to multitask, adapt to change, and thrive in a quick-paced work environment Gaming experience is helpful, but not required Essential Requirements Able to attend 4 weeks of training, Tuesday - Saturday, between the hours of 10:00 am - 6:30 pm CST Must be able to work 5-hour time blocks daily after completing training Must be able to type at least 35 WPM, with 40 WPM or above preferred Positive and professional demeanor, with excellent written and verbal communication skills Ability to adapt to change and enjoy a quick-paced work environment Career Growth and Development At arenaflex, we are committed to supporting the growth and development of our employees. As a Part-time Chat Specialist, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and contribute to process improvements. Work Environment and Company Culture arenaflex offers a unique and supportive work environment that fosters collaboration, creativity, and growth. Our College Station office features onsite dining, a medical center, and a fitness center, as well as a range of sports and social leagues to participate in after work. We also offer volunteering initiatives through our Associate Foundation, promoting a culture of social responsibility and community engagement. As an arenaflex employee, you will be part of a diverse and inclusive team that values respect, empathy, and open communication. Compensation and Benefits arenaflex offers a competitive compensation package, including a hourly rate, benefits, and perks. You will have access to our great training programs, facility amenities, and a range of discounts and incentives. We also promote a healthy lifestyle, providing a non-smoking environment and encouraging employees to prioritize their well-being and work-life balance. Conclusion If you are a motivated, customer-focused, and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for the Part-time Chat Specialist position at arenaflex. As a key member of our team, you will play a vital role in driving revenue growth, delivering exceptional customer experiences, and contributing to the success of our dealer clients. Apply now to join our dynamic team and take the first step towards an exciting and fulfilling career in the automotive and recreational vehicle industry. Apply for this job