Part-time Customer Support Representative - Chat and Lead Generation Specialist for Automotive Industry Clients

Welcome to blithequark Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and every conversation has the potential to drive business forward. At blithequark, we're passionate about delivering exceptional customer experiences that not only meet but exceed expectations. As a leader in providing innovative solutions for our automotive dealer clients, we're now seeking a highly motivated and customer-focused Part-time Customer Support Rep - Chat to join our vibrant team. About the Role In this exciting and challenging role, you will be the voice of blithequark, engaging in online conversations with customers, representing our clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads, helping our clients generate revenue and grow their businesses. If you're passionate about delivering outstanding customer service, enjoy working with technology, and are looking for a role that offers flexibility and growth opportunities, we want to hear from you. Key Responsibilities Manage a diverse range of customer inquiries via online chat, ensuring timely and accurate responses that address customer needs and concerns. Provide detailed and accurate information about our products and services, leveraging your knowledge to offer solutions and support to customers. Narrow down on appointment information to successfully schedule appointments, ensuring a seamless experience for our customers. Capture customer contact information for lead generation purposes, ensuring our clients have the insights they need to follow up and convert leads into sales. Summarize interactions based on customer needs for client review, providing valuable feedback that helps in improving our services and client relationships. Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with the latest developments and innovations in the automotive industry. Qualifications and Skills To succeed in this role, you'll need a combination of customer service experience, technical skills, and a positive, professional demeanor. While previous experience in retail customer service or the automotive industry is preferred, it's not necessary. We're looking for individuals who are eager to learn, enjoy working in a fast-paced environment, and have a strong ability to multitask. Essential qualifications include: Intermediate internet and window-based computer skills, with the ability to quickly learn new systems and technologies. Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. A positive and professional demeanor, with a customer-centric approach to service delivery. Ability to adapt to change and thrive in a quick-paced work environment, with a flexible attitude towards scheduling and workload. Previous gaming experience can be beneficial due to the fast-paced and interactive nature of the role. Preferred qualifications include experience in customer service, especially in environments where lead generation and conversion are key performance indicators. A background in the automotive industry can also be advantageous, though not required. Requirements for Success To be considered for this exciting opportunity, you must be able to meet the following requirements: Excellent written and verbal communication skills, with the ability to engage customers and represent blithequark professionally. Ability to adapt to change and enjoy a quick-paced work environment, with a focus on delivering high-quality customer service under pressure. Must be able to work 4-hour time blocks daily, with flexibility in scheduling after the completion of the initial training period. Able to attend 4 weeks of comprehensive training, scheduled from Tuesday to Saturday, 10AM - 6:30PM CST. This training is crucial for your success and will equip you with the knowledge and skills needed to excel in your role. Must be able to work a minimum of 16+ hours per week, with opportunities for additional hours based on performance and business needs. Must be able to type at least 35 WPM, with 40 WPM or above being preferred for this fast-paced, chat-based role. A positive and professional demeanor, with a strong commitment to customer satisfaction and service excellence. Career Growth and Learning Benefits At blithequark, we're committed to the growth and development of our team members. By joining our team, you'll have access to comprehensive training programs designed to enhance your skills and knowledge, particularly in the areas of customer service, technology, and the automotive industry. Our training is tailored to ensure you have the tools and confidence to succeed in your role and advance your career within the company. Work Environment and Company Culture Our facility in College Station offers a unique and supportive work environment, complete with amenities designed to enhance your well-being and job satisfaction. These include: An onsite dining facility offering complimentary breakfast and lunch, providing a convenient and welcoming space to relax and recharge. A fitness center, equipped with the latest equipment and classes, to help you maintain a healthy lifestyle and reduce stress. An onsite medical center, offering convenient access to healthcare services and support. A wide variety of sports and social leagues, providing opportunities to engage with colleagues outside of work and build lasting relationships. Volunteering initiatives through our Associate Foundation, allowing you to give back to the community and be part of something bigger than yourself. blithequark promotes a healthy lifestyle and is an equal opportunity employer, committed to diversity, inclusion, and providing a non-smoking environment for all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, along with a range of perks and benefits designed to reward your hard work and dedication. While specific details will be discussed during the hiring process, you can expect a comprehensive benefits package that supports your financial, physical, and emotional well-being. Conclusion If you're a motivated, customer-focused individual looking for a challenging and rewarding role in a dynamic and supportive environment, we encourage you to apply for the Part-time Customer Support Rep - Chat position at blithequark. This is an exceptional opportunity to join a team of like-minded professionals who are passionate about delivering exceptional customer experiences and driving business success. Don't miss your chance to be part of a forward-thinking company that values its employees and is committed to excellence in everything we do. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job