Part Time Sales and Operations Manager - Remote - Delivering Unforgettable Birthday Experiences

Join Our Team: Part Time Sales and Operations Manager - Remote We're on the hunt for a highly organized and customer-focused Part Time Sales and Operations Manager to join our dynamic, fully remote team! As a key player in our organization, you'll be responsible for driving sales, overseeing operations, and ensuring seamless communication with our customers and staff. If you're passionate about creating magical experiences for kids and have a knack for process management, we want to hear from you! About Our Company We're a company dedicated to making kids' birthday experiences truly unforgettable. We believe that every child deserves to have an amazing time, and we're committed to providing top-notch services that exceed parents' expectations. Our team is built on a foundation of collaboration, innovation, and a passion for delivering exceptional experiences. We're a fully remote team, and we're excited to welcome a new member who shares our values and enthusiasm. About This Role As our Part Time Sales and Operations Manager, you'll be the behind-the-scenes expert who keeps our operations running smoothly. Your day-to-day tasks will include: Reviewing feedback from recent events and implementing improvements to enhance future experiences Handling sales calls from customers, answering questions, and providing exceptional customer service Managing staffing for upcoming events, ensuring that all parties are well-staffed and prepared Monitoring business metrics, submitting hours for payroll, and performing other administrative tasks Troubleshooting and resolving any issues that may arise during events, ensuring that every child has a fantastic experience Key Responsibilities Sales and Customer Service As the first point of contact for many of our customers, you'll need to be comfortable and confident on sales calls. You'll be responsible for: Responding to customer inquiries, answering questions, and providing information about our services Building rapport with customers, understanding their needs, and providing personalized solutions Upselling and cross-selling our services to increase revenue and enhance customer experiences Operations and Logistics As our Operations Manager, you'll be responsible for: Managing staffing for events, ensuring that all parties are well-staffed and prepared Coordinating with staff members to ensure that all events run smoothly and according to plan Monitoring business metrics, identifying areas for improvement, and implementing changes to optimize operations Requirements and Qualifications Essential Qualifications To succeed in this role, you'll need: A passion for creating exceptional experiences for kids and their families Excellent communication and customer service skills Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects Experience with sales, operations, or a related field A flexible schedule, with the ability to work a few hours per week, with potential to grow to full-time in the future Preferred Qualifications We'd love to see: Experience with process management and improvement Familiarity with Minecraft or other creative games Previous experience working in a remote or distributed team environment Proficiency in Microsoft Office or Google Suite Skills and Competencies To excel in this role, you'll need: Strong problem-solving and analytical skills Excellent communication and interpersonal skills The ability to work independently and as part of a remote team A passion for learning and self-improvement Strong attention to detail and organizational skills Career Growth Opportunities and Learning Benefits We're committed to helping our team members grow and develop their skills. As our Part Time Sales and Operations Manager, you'll have: Opportunities for professional growth and development Access to training and resources to help you improve your skills The chance to work with a talented and dedicated team A flexible schedule that allows for work-life balance Work Environment and Company Culture We're a fully remote team, and we're proud of our collaborative and supportive culture. As a member of our team, you can expect: A flexible and remote work environment Regular team meetings and check-ins A culture of openness, transparency, and feedback A passionate and dedicated team that's committed to making a difference Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: A competitive hourly rate Opportunities for bonuses and incentives A comprehensive benefits package Paid time off and holidays Conclusion If you're a motivated and customer-focused individual who is passionate about creating exceptional experiences for kids, we want to hear from you! As our Part Time Sales and Operations Manager, you'll have the opportunity to make a real difference in the lives of our customers and their families. Apply now to join our team and start building a career that you'll love! Apply for this job