Principal Technical Program Manager, Rufus – Amazon Store
Description Are you passionate about revolutionizing the future of shopping through artificial intelligence? Amazon's Rufus team is seeking an exceptional Technical Program Manager to drive AI-powered shopping experiences. As a key leader in the Rufus team—Amazon's flagship Shopping AI initiative—you will spearhead the development of innovative conversational commerce solutions powered by large language models (LLMs). This is a unique opportunity to shape the future of how millions of customers interact with Amazon's vast product ecosystem through natural, intuitive conversations. Key job responsibilities Leverage deep knowledge of the core system technologies and broad understanding of company systems/technologies to drive design for the programs you own Show strong bias for action and handle multiple priorities simultaneously Be the interface between the product teams and the development teams, define requirements, negotiate priorities, and deliver the right solutions and mechanisms Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications Make the right feature trade-offs to ship software without compromising customer experience and business relevance Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices. Represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to leaders up to 3 levels above Basic Qualifications 7+ years of technical product or program management experience 10+ years of working directly with engineering teams experience 5+ years of software development experience Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications 8+ years of hands-on work managing complex technology projects experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A3065325