**Remote Chat & Text Specialist – Crisis Intervention & Suicide Prevention Services**

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can utilize your skills and experience to help individuals in crisis? If so, we invite you to join arenaflex, a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. As a Remote Chat & Text Specialist at arenaflex, you will play a vital role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. You will be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. Additionally, you will directly supervise remote clinical staff, providing guidance and support to ensure the delivery of high-quality services. **About arenaflex** arenaflex is an industry-leading non-profit organization that has been providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are committed to making a positive impact in the lives of individuals and families, and we are seeking a dedicated and compassionate individual to join our team as a Remote Chat & Text Specialist. **Job Summary** As a Remote Chat & Text Specialist, you will be responsible for: * Answering all chats and texts in a timely and professional manner while meeting agency goals * Effectively assessing clinical situations and needs of all chatters * Providing quality assurance of the program's service delivery * Completing clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders * Monitoring call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up * Attending all required meetings and training courses, even if they fall outside of the regularly scheduled shift * Complying with and assuring compliance by staff with the agency's standard of care for service delivery * Ensuring quality service delivery, including clinical care and all associated documentation * Maintaining all client records in accordance with agency policies and procedures * Providing instruction and training for interns and staff * Adhering to the agency's policies and procedures and assuring that staff is in compliance * Maintaining professional conduct consistent with ethical professional practice and the policies and procedures of the agency **Responsibilities** * Answer all chats and texts in a timely and professional manner while meeting agency goals * Effectively assess clinical situations and needs of all chatters * Provide quality assurance of the program's service delivery * Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders * Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up * Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift * Comply with and assure compliance by staff with the agency's standard of care for service delivery * Ensure quality service delivery, including clinical care and all associated documentation * Maintain all client records in accordance with agency policies and procedures * Provide instruction and training for interns and staff * Adhere to the agency's policies and procedures and assure that staff is in compliance * Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency **Requirements** * A bachelor's degree in counseling, social work, or a related field is required * Minimum of 5 years of experience in the behavioral health field * Crisis experience preferred * Supervisory experience preferred * Program development preferred * Excellent oral and written communication skills * Clear and effective communication * Strong customer service * Strong problem-solving and analytical skills * Ability to document detailed information * Ability to multitask * Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation **What You'll Experience** * The typical work environment will be at an arenaflex office, working indoors * Employees must be able to lift up to 25 pounds at times **What You'll Receive** * Generous PTO (15 days the first year) * 10 paid holidays per year * Medical plans (4 choices) * Dental plans (2 choices) * Vision plans (2 choices) * 403(b) retirement plan * Retirement allowance * Company-paid Life/AD&D and Long Term Disability * Voluntary additional Life and Short-term Disability * Tuition reimbursement * Elder care assistance * Pet insurance and much more! **About Our Culture** arenaflex is a dynamic and supportive environment where you can utilize your skills and experience to help individuals in crisis. We are committed to making a positive impact in the lives of individuals and families, and we are seeking a dedicated and compassionate individual to join our team as a Remote Chat & Text Specialist. **How to Apply** If you are passionate about making a difference in people's lives and have a strong desire to work in a dynamic and supportive environment, we invite you to apply for the Remote Chat & Text Specialist position at arenaflex. Please submit your application through our website, and we will review your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Note** arenaflex reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Apply for this job