Remote Distribution Customer Service Representative - Join Workwarp's Dynamic Team Today!

Unlock a Rewarding Career in Customer Service with Workwarp At Workwarp, a leading company in the industry, we're committed to delivering exceptional customer experiences and fostering a culture of excellence. As a Remote Distribution Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service, driving loyalty, and contributing to our continued growth. About Us Workwarp is a dynamic and innovative company that values its employees and customers alike. With a strong focus on customer satisfaction, we're dedicated to providing a work environment that's collaborative, inclusive, and supportive. As a remote team member, you'll be part of a talented and passionate group of professionals who are shaping the future of our industry. Key Responsibilities Customer Service Excellence: Respond to customer inquiries and complaints in a prompt, courteous, and effective manner, ensuring timely resolution and building trust. Order Processing: Accurately process and input customer orders, ensuring seamless execution and follow-up. Inventory Management: Produce stock reports to check product availability and maintain accurate records. Shipping and Logistics: Coordinate special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as necessary. Interdepartmental Collaboration: Provide follow-up with other departments to ensure service standards are met and customer needs are addressed. Invoicing and Documentation: Verify computer-generated invoices, prepare shipping and tracing information, and maintain accurate records. Customer Feedback: Communicate customer feedback to management, identifying areas for improvement and opportunities for growth. Liaison Role: Act as a liaison between the warehouse, office, and customers, ensuring seamless communication and issue resolution. Procedural Maintenance: Maintain the procedure manual, ensuring it remains current and accurate. Essential Qualifications Education: High school diploma or equivalent required. Computer Skills: Strong knowledge of MS Office applications and basic typing skills. Shipping Software: Familiarity with shipping software systems, including UPS and Federal Express. Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers and internal stakeholders. Customer Service Skills: Proven customer service skills, with a focus on delivering exceptional experiences. Flexibility: Ability to work in varying facility conditions and adapt to changing priorities. Availability: Availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed. Preferred Qualifications Previous Experience: Prior experience in customer service, logistics, or a related field. 10-Key Skills: Familiarity with 10-key numerical keypad. Industry Knowledge: Understanding of the distribution and logistics industry. What We Offer At Workwarp, we believe in rewarding our employees for their hard work and dedication. As a Remote Distribution Customer Service Representative, you'll enjoy: Competitive Compensation: A base hourly rate of $20.00/hour, with consideration for qualifications, experience, and education. Robust Benefits: A comprehensive benefits package, including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave. Career Growth: Opportunities for professional growth and development, with a focus on promoting from within. Dynamic Work Environment: A collaborative and inclusive remote work environment that fosters creativity and innovation. Why Join Workwarp? At Workwarp, we're passionate about delivering exceptional customer experiences and creating a work environment that's supportive and inclusive. As a Remote Distribution Customer Service Representative, you'll be part of a talented team that's shaping the future of our industry. With opportunities for growth, a competitive compensation package, and a robust benefits program, we invite you to join our dynamic team today! Ready to Take the Next Step? If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role. With a low-stress environment and great rewards, we're confident you'll thrive in this position. Apply now and join our team! Workwarp is an Equal Opportunity Employer , committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, including those with criminal histories, in a manner consistent with applicable state and local laws. Apply for this job