REMOTE Live Chat Customer Support Specialist - Flexible Hours Across Multiple Time Zones - Competitive Salary & Commission-Based Incentives

Join Our Team: Revolutionizing Shipping Container Supply Chain At Used Conex, we're passionate about delivering top-notch shipping container solutions to our customers across the US. As a leading supplier based in Tampa, Florida, we're committed to providing exceptional customer experiences and driving business growth through innovative strategies. We're now seeking a highly skilled and motivated Live Chat Customer Support Specialist to join our remote team and help us take our customer support to the next level. About Our Company Culture At Used Conex, we pride ourselves on fostering a dynamic and inclusive work environment that encourages collaboration, creativity, and continuous learning. As a remote team member, you'll have the flexibility to work from anywhere in the world while being part of a close-knit community that's dedicated to achieving our mission. Our company culture is built on the values of integrity, transparency, and customer-centricity, and we're looking for team members who share these values. Job Overview As a REMOTE Live Chat Customer Support Specialist, you'll play a critical role in providing exceptional customer support to our clients through live chat. You'll be responsible for responding to customer inquiries, resolving issues, and upselling/cross-selling our shipping container products. This is a fantastic opportunity to work with a dynamic company, develop your customer support skills, and enjoy a flexible work arrangement that suits your lifestyle. Key Responsibilities Respond to live chat inquiries from customers in a timely and professional manner Provide accurate and helpful information about our shipping container products and services Resolve customer complaints and issues in a fair and courteous manner Upsell and cross-sell our shipping container products to customers Maintain a high level of product knowledge to stay up-to-date with our offerings and industry trends Work 40 hours a week, Monday to Friday, 9am-6pm EST (flexible to work across multiple time zones) Participate in paid training and ongoing coaching to improve your skills and performance Essential Qualifications To succeed in this role, you'll need: Excellent communication and customer service skills Strong written and verbal communication skills in English Ability to work independently and as part of a remote team Strong problem-solving and conflict resolution skills Basic knowledge of shipping container industry (training will be provided) Reliable computer and internet connection Ability to work in a fast-paced environment and meet productivity and quality standards Preferred Qualifications While not essential, the following qualifications will be considered advantageous: Previous experience in customer support or sales Knowledge of live chat software and CRM systems Familiarity with shipping container industry or logistics Bilingual or multilingual skills Experience working in a remote or distributed team environment Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Customer-centric mindset Strong communication and interpersonal skills Problem-solving and analytical skills Adaptability and flexibility Time management and organizational skills Basic technical skills, including proficiency in Microsoft Office and Google Suite What We Offer At Used Conex, we're committed to providing our team members with a comprehensive benefits package that includes: Competitive base salary of $500 per month 5% commission on each container sold (approximately $20-$30 per container) Paid training and ongoing coaching Paid sick days, paid days off, and holidays (including Christmas, Thanksgiving, and New Year's) Flexible work arrangement that allows you to work from anywhere in the world Opportunities for career growth and professional development Company incentives and rewards for outstanding performance Career Growth Opportunities At Used Conex, we're committed to helping our team members grow and develop their careers. As a Live Chat Customer Support Specialist, you'll have opportunities to: Develop your customer support and sales skills Gain knowledge of the shipping container industry and logistics Take on additional responsibilities and contribute to special projects Advance to senior roles or leadership positions within the company How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this role, please email us with your resume and a cover letter outlining your experience and qualifications. We'll be in touch within 48 hours if you're selected for an interview. Take the Next Step Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can contribute to our mission of delivering top-notch shipping container solutions to our customers. Apply for this job