Remote Requirements Analyst (Full‑Time) – Business Systems Analyst – JIRA & Azure DevOps Expert – $95k‑$115k Salary Range – Jamestown, New York – Remote

TITLE: Remote Requirements Analyst (Full‑Time) – Business Systems Analyst – JIRA & Azure DevOps Expert – $95k‑$115k Salary Range – Jamestown, New York – Remote --- **Who we are** At **Riverbend Solutions**, we’ve spent the past seven years helping midsize manufacturers in the Midwest modernize their ERP landscapes. Our flagship product, **SupplyChain Insight**, recently crossed the $30 million ARR mark, and we’re now expanding into predictive analytics for the food‑processing sector. While most of our engineers and product owners work from home, we keep a small “hub” of analysts and product managers in **Jamestown, New York**. That hub is the brain behind translating field‑level pain points into clear, testable requirements. If you love turning a vague user story into a concrete, data‑driven specification, you’ll feel right at home here. **Why this role exists now** In Q3 2024 we launched a partnership with a leading IoT platform that will stream sensor data from hundreds of factories directly into our dashboards. That integration demands *new* data models, security controls, and UI flows that have never been built before. Our current backlog is 1,200 tickets, with a 30 % increase in “high‑priority” items month‑over‑month. To keep delivery on schedule and maintain our SLA of 24 hours for requirement clarification, we need an experienced **Requirements Analyst** who can own the end‑to‑end definition process for this next wave of features. The role is also critical for training junior business analysts (BAs) who joined during the 2023 hiring surge. **The team you’ll join** You’ll sit alongside six other **business systems analysts** and three **product owners** in our **Jamestown, New York** hub. The entire analytics squad consists of 12 people, reporting to the Director of Product Strategy. We run two‑week sprint cycles with a 4‑day “spec‑freeze” checkpoint – a rhythm that lets us ship to production every other Friday without sacrificing quality. Our engineers are spread across four time zones, but the analysts in **Jamestown, New York** are the primary liaison with our clients in the Pacific Northwest and the Great Lakes region. **What you’ll do day‑to‑day** - **Gather & synthesize** requirements from stakeholder interviews, user‑testing videos, and raw sensor logs; we typically handle 8–12 distinct workstreams per sprint. - **Create** functional specifications, user stories, acceptance criteria, and traceability matrices using **JIRA**, **Confluence**, and **Azure DevOps**. - **Model** data flows and entity‑relationship diagrams in **Lucidchart** and **Visio**; the models feed directly into our downstream data‑warehouse pipelines. - **Facilitate** requirement‑review workshops with cross‑functional teams, ensuring every item meets the Definition of Ready (DoR). - **Validate** developed features in a staging environment, logging defects in **JIRA** and providing detailed repro steps to the QA crew. - **Mentor** junior BAs on techniques like user‑story mapping, impact‑effort analysis, and the use of **Balsamiq** for rapid wire‑framing. - **Report** progress to senior leadership through weekly KPI dashboards built in **Power BI** and **Tableau**, focusing on metrics such as requirement throughput, defect leak‑ratio, and stakeholder satisfaction scores (currently averaging 4.3/5). **How we work – the “remote but close” model** Even though the position is fully remote, we embrace a *hybrid* mindset: the **Jamestown, New York** office hosts a weekly “Analyst Huddle” where the whole team gathers for a 90‑minute deep‑dive into upcoming releases. If you’re in the area, we encourage you to pop into our light‑filled conference room (it has a coffee machine that actually works!). Outside of that, we rely on **Miro**, **Slack**, and **Microsoft Teams** for real‑time collaboration. All documentation lives in **Confluence**, version‑controlled via **Git** when needed, and we use **Azure Boards** to keep the backlog transparent to everyone, including our external partners in **Jamestown, New York**. **Tools & tech stack you’ll own** 1. **JIRA & Azure DevOps** – backlog grooming, sprint planning, and traceability. 2. **Confluence** – living requirement repository. 3. **Lucidchart & Visio** – process & data‑flow diagrams. 4. **Balsamiq & Axure RP** – low‑fi wireframes for stakeholder sign‑off. 5. **Miro** – collaborative story‑mapping sessions. 6. **Power BI & Tableau** – KPI dashboards for the product leadership team. 7. **SQL (PostgreSQL)** – ad‑hoc data pulls to validate assumptions. 8. **Excel (advanced functions & Power Query)** – quick data transformation and pivot reporting. 9. **Postman** – testing API contracts against our IoT platform. 10. **Slack & Microsoft Teams** – instant communication across time zones. 11. **Git (GitHub)** – version control for requirement artefacts when we need to track changes granularly. 12. **BPMN 2.0 notation tools** – modeling complex business processes for compliance reviews. **What success looks like** - **Throughput**: Deliver at least 45 fully‑signed specifications per sprint without compromising quality (our current average is 38). - **Quality**: Keep the defect leak‑ratio under 5 % for items that have passed the acceptance criteria stage. - **Stakeholder NPS**: Maintain a Net Promoter Score of 70 + across the client base in **Jamestown, New York** and the surrounding region. - **Mentorship**: Have at least two junior BAs each achieve a 20 % improvement in their requirement‑writing accuracy score within six months. **Who you are** - **Experience**: Minimum 4 years as a **systems analyst** or **business analyst** in a SaaS‑centric environment; experience with IoT or manufacturing domains is a plus. - **Education**: Bachelor’s in Computer Science, Business Administration, or a related field; certifications such as CBAP, PMI‑BA, or Scrum Master are welcomed but not mandatory. - **Skills**: Strong analytical thinking, excellent written and verbal communication, and the ability to switch between high‑level business goals and detailed technical specifications. - **Personality**: You enjoy digging into ambiguous problems and emerging with a clear, actionable plan. You’re comfortable saying “I don’t know, let’s find out together” and you thrive when you can teach that mindset to others. - **Location**: Must be legally authorized to work in the United States and based in **Jamestown, New York** (or willing to relocate within the next 90 days). Remote work will be the norm, but occasional in‑person meetings in **Jamestown, New York** are expected. **A human moment** > “I still remember the morning when a production manager from a client in **Jamestown, New York** sent a blurry photo of a control‑panel layout. Within two hours, my junior analyst and I sketched a wireframe in **Balsamiq**, added it to the backlog, and had the engineering lead confirm feasibility. By Friday, we’d delivered a functional spec that saved the client three weeks of rework. That’s the kind of rapid, collaborative problem‑solving that keeps me excited every day.” **Compensation & benefits** - **Salary**: $95,000 – $115,000 base, commensurate with experience and certifications. - **Bonus**: Quarterly performance bonus up to 12 % of base salary, tied to delivery metrics and stakeholder satisfaction. - **Equity**: Stock option grant with a 4‑year vesting schedule. - **Health**: Full medical, dental, vision coverage (including tele‑health). - **Retirement**: 401(k) with 4 % company match. - **Time off**: Unlimited PTO (subject to project timelines), plus 10 paid holidays and a “Remote‑Work Stipend” for home‑office ergonomics. - **Learning**: Annual budget of $2,500 for courses, conferences, or certifications; we encourage you to attend the International Institute of Business Analysis (IIBA) conference, even if it’s virtual. **How to apply** If you’re ready to own the requirement lifecycle for a product that’s shaping the future of smart factories, send us a concise cover letter (no more than 300 words) describing a recent project where you turned a fuzzy business problem into a concrete, testable spec. Attach your résumé, and include the phrase **“Riverbend Remote Analyst – Jamestown”** in the subject line so we know you read this posting. Applications will be reviewed on a rolling basis, and we aim to schedule a 30‑minute phone chat within 5 business days of receipt. We look forward to meeting the next member of our **Jamestown, New York** analyst family—someone who can blend analytical rigor with genuine empathy for the people behind the data. Join us, and let’s build something that matters, one requirement at a time. Apply tot his job