**Retail Customer Service Associate - Blithequark Experience**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced retail environment? Do you have a knack for anticipating customer needs and providing solutions? If so, we invite you to join our team at Blithequark as a Retail Customer Service Associate. As a key member of our team, you will be responsible for providing top-notch customer service, operating and maintaining a wide variety of equipment, and contributing to the overall success of our retail store. **About Blithequark** Blithequark is a leading provider of print, signs, and graphics, as well as shipping services. Our mission is to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking talented individuals who share our values and passion for delivering exceptional customer experiences. **Key Responsibilities** As a Retail Customer Service Associate at Blithequark, you will be responsible for: * Providing exceptional customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs * Operating and maintaining a wide variety of equipment, including printing, binding, and shipping equipment * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Maintaining a safe, clean, and orderly retail store * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following Blithequark standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Blithequark business **Preferred Qualifications** * Previous experience in a retail or customer service environment * Knowledge of printing, signs, and graphics, as well as shipping services * Ability to work in a team environment and provide support to colleagues as needed * Ability to adapt to changing priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information **Benefits and Perks** * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive training program to ensure success in the role * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Opportunities for advancement and leadership development * Access to Blithequark's Quality initiatives and training programs **Work Environment and Culture** Blithequark is committed to fostering a culture of excellence, innovation, and teamwork. Our retail store is a fast-paced and dynamic environment, and we are seeking individuals who are passionate about delivering exceptional customer experiences and working in a team environment. As a Retail Customer Service Associate, you will have the opportunity to work with a diverse range of customers and colleagues, and to contribute to the overall success of our retail store. **Equal Opportunity Employer** Blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations for Individuals with Disabilities** Blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. **Fair Chance Hiring** Blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Retail Customer Service Associate position at Blithequark. Please submit your application, including your resume and a cover letter, to [email protected]. We look forward to hearing from you! Apply for this job