RevOps Lead

About SDL: SDL provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, SDL is committed to creating impactful technology that serves the public good. We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us! We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join SDL! What We Offer: • Competitive salary. • Unlimited PTO. • Flexible working hours and remote work options. • Comprehensive health, dental, and vision insurance. • Professional development opportunities and learning budget. • Home office and IT budget. • Supportive team environment. • The chance to work on innovative projects with cutting-edge technologies. The Position: You will be joining our finance/operations team, reporting directly to the Chief Financial Officer. As the RevOps Lead at SDL, you will be responsible for: • Systems & Tools Management • * Own and administer core RevOps systems including HubSpot, QuotaPath, DealHub and other marketing automation, subscription billing and customer success platforms. • Process Optimization • * Develop and maintain scalable processes across the entire customer lifecycle—from lead generation to onboarding and expansion. • Build and refine lead routing, scoring, qualification, handoff, and follow-up processes. • Standardize sales workflows and enforce CRM best practices to ensure adoption and data accuracy. • Analytics, Reporting & Insights • * Build dashboards and reports for GTM teams with actionable insights on funnel metrics, pipeline health, forecasting, and churn trends. • Monitor KPIs such as ARR/MRR, CAC, LTV, churn, expansion revenue, and sales productivity. • Partner with Sales, Marketing, and CS leaders to identify opportunities for optimization based on data. • Analytics, Reporting & Insights • * Create documentation, training materials, and playbooks for revenue teams. • Ensure teams are equipped with the right processes, data, and tools to meet targets. • Champion continuous improvement across GTM teams. • Cross-Function Partnership • * Collaborate closely with Marketing, Sales, Customer Success, Product, and Finance. • Serve as the connective tissue ensuring alignment on goals, metrics, and strategy. • Lead initiatives that improve the customer experience and optimize revenue growth. You will be responsible for anticipating and meeting the needs of an evolving organization and owning the data integration process from start to finish to ensure stakeholders’ success across multiple programs. If rolling-up your sleeves to help refine and improve our practices is your thing, we are a great fit. What This Job Can Offer You: • Complex and meaningful challenges — solving them will make our communities better places to live and work • Opportunity to have a significant impact on the business — you’ll serve as a trusted resource and thought partner for multiple stakeholders across the organization. • A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards. • Competitive salary, unlimited PTO, and a set of benefits. • A supportive work environment where you can grow and challenge yourself to do your best work. Required: • 3–10 years of experience in Revenue Operations, Sales Operations, or Marketing Operations (preferably in SaaS). • Deep experience with CRM platforms (Salesforce or HubSpot) and revenue technology stacks. • Strong analytical skills; proficiency in Excel/Sheets, BI tools (Looker/Tableau), and CRM reporting. • Experience building automation and workflows across sales and marketing systems. • Excellent communication, project management, and stakeholder-management skills. • Ability to break down complex problems and build scalable solutions. Practicals: • You'll report to: Chief Financial Officer • Location: Preferred Central or East Coast US • Start date: As soon as possible • Salary Range: $150,000-200,000 plus 5% bonus • Status: Full-Time Exempt • Please note: SDL is unable to sponsor or take over sponsorship of an employment visa at this time. How to Apply: If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today! Application Process: • Screening call with a recruiter • Hiring Manager Interview • Team Interview • Final Interview with SDL CEO • Reference Checks Equal Opportunity Employer: SDL is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable. Join us in creating amazing technology solutions that make a difference. Apply today! Apply tot his job