Senior AWS Consultant
Job Description: • Lead Discovery & Requirements: Lead requirements gathering sessions and drive conversations to understand client needs, breaking them down into small, manageable pieces. • Agile Execution: Create detailed user stories and manage functional specifications to guide the development process. • Client Engagement & Demos: Assist in preparing discovery workshops and conduct comprehensive product demos for clients following the initial bootcamp/enablement period. • Solution Design: Utilize white-boarding and consultative techniques to map out business and technical landscapes. • Platform Expertise: Gain deep knowledge of Telephony Systems and specifically AWS and the Amazon Connect platform to provide tailored, expert solutions. • Collaboration: Work closely with development teams to ensure requirements are met and the vision is executed correctly. Requirements: • Experience: 3-10 years of experience in business analysis, consulting, or project coordination. • Domain Expertise: Required experience working with Contact Center platforms such as Twilio, Genesys, or Avaya. • Education: Bachelor’s degree in Business, Information Systems, or related fields. • Consultative Skills: Strong analytical and communication skills with the ability to lead high-level conversations and "white-board" solutions live with clients. • Technical Aptitude: Interest in learning cloud platforms and technical solution design, specifically AWS and Amazon Connect. • Tool Proficiency: Proficiency in tools like Lucidchart, JIRA, or Confluence is a plus. Benefits: • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Apply tot his job