**Senior Customer Service Representative – Uncertainties (Guardian and Trust Administrations) – Returned Proclamations Group**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Service Representative in our Uncertainties (Guardian and Trust Administrations) – Returned Proclamations group, you'll play a vital role in delivering top-notch service to our clients while working from the comfort of your own home. If you're passionate about providing world-class customer care and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading financial services organization that's committed to helping our clients achieve their financial goals. With a rich history and a strong presence in the industry, we're constantly innovating and pushing the boundaries of what's possible. Our team is made up of talented individuals who share a common goal: to provide exceptional service and support to our clients. **Job Summary** As a Senior Customer Service Representative, you'll be responsible for supporting the execution of less experienced Client Care Agents, new or upgraded services, and procedural changes. You'll also provide input and present plans to improve or execute processes with a focus on customer satisfaction. This role requires a strong ability to work in a fast-paced environment, communicate effectively with clients and colleagues, and provide guidance to less experienced team members. **Key Responsibilities** * Support the execution of less experienced Client Care Agents, new or upgraded services, and procedural changes * Provide input and present plans to improve or execute processes with a focus on customer satisfaction * Perform complex customer service tasks, including handling incoming and outgoing calls, emails, and chats * Provide topic expertise and translation of procedures to less experienced Client Care Agents and offer guidance to meet defined efficiency and performance objectives * Collaborate with the quick team and communicate with various departments * Suggest areas requiring improvement * Connect with internal and external clients * Utilize various systems to research and resolve issues with client addresses on proclamations **Required Capabilities** * 4+ years of customer service, financial services, or contact center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Strong customer service skills * Ability to work in a fast-paced environment * Successful organizational, multitasking, and prioritization skills * Excellent verbal, written, and interpersonal skills * Intermediate Microsoft Office skills * Microsoft Access skills * Ability to navigate multiple computer systems, applications, and use search tools to find information **Preferred Capabilities** * Bachelor's degree in a related field * Experience working in a remote or virtual environment * Familiarity with arenaflex's products and services * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **Benefits of Working at arenaflex** As a Senior Customer Service Representative at arenaflex, you'll enjoy a range of benefits that support your career growth and well-being. Some of the benefits we offer include: * **Medical, Dental, and Vision Insurance**: arenaflex provides comprehensive health insurance coverage for employees and their qualified dependents. * **Retirement Savings Plans**: We offer a 401(k) plan and other retirement savings options to help you plan for your future. * **Employee Stock Purchase Plan (ESPP)**: Qualified employees may have the opportunity to purchase arenaflex stock at a discounted rate. * **Paid Time Off (PTO)**: arenaflex offers a generous PTO policy, including vacation days, holidays, and sick leave. * **Life Insurance and Disability Benefits**: We provide life insurance and disability benefits to support your financial security in case of unexpected events. * **Employee Assistance Program (EAP)**: arenaflex offers EAP services, including counseling, referrals, and other resources to support your mental and physical well-being. * **Education Assistance**: We offer education assistance programs to help you pursue further education or professional development opportunities. * **Employee Discounts**: arenaflex employees may be eligible for discounts on our products and services. * **Health and Wellness Programs**: We offer health and wellness programs, including fitness classes, health screenings, and other initiatives to support your physical and mental health. **Career Growth Opportunities** arenaflex is committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and resources to support your professional development. As a Senior Customer Service Representative, you'll have the opportunity to take on new challenges, develop your skills, and advance your career within the organization. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and inclusive work environment that supports your well-being and productivity. Our culture is built on a foundation of teamwork, collaboration, and customer-centricity. **How to Apply** If you're passionate about providing exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to become a Senior Customer Service Representative at arenaflex. Apply Job! For more information about arenaflex and our job opportunities, please visit our website at [arenaflex.com]( Apply for this job