**Senior Director, Customer Solutions – Driving Growth and Excellence in Customer Solutions at arenaflex**

**Job Summary:** We are seeking an exceptional Senior Director, Customer Solutions to lead our team in delivering unparalleled customer experiences and driving business growth across North America Operating Unit (NAOU) National Retail and arenaflex account teams. As a strategic business partner, you will collaborate with sales teams, key business operations, and independent bottlers to develop and execute joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer satisfaction. If you are a results-driven leader with a passion for supply chain excellence and customer-centric solutions, we invite you to join our dynamic team at arenaflex. **About arenaflex:** arenaflex is a leading global beverage company that has been refreshing consumers for over a century. Our iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico, are enjoyed by millions of people around the world. We are committed to delivering exceptional customer experiences and driving business growth through our diverse and talented teams. As a Senior Director, Customer Solutions, you will be part of a dynamic team that is shaping the future of the beverage industry. **Key Responsibilities:** As a Senior Director, Customer Solutions, you will be responsible for leading a team that serves as the supply chain single point of contact and strategic business partner for NAOU National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). Your key responsibilities will include: * Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels. * Collaborating with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions. * Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans. * Engaging with bottlers & customers for continuous improvement related to On Shelf Availability. * Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions. * Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market. * Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams. * Providing strategic direction and guidance to direct reports for performing their objectives, including: + Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects. **Essential Qualifications:** * Bachelor's degree or equivalent. * 10 years of relevant work experience, including people management. * 5 years of supply chain and/or sales/field operations experience. **Preferred Qualifications:** * MBA or equivalent. * 15+ years of relevant work experience. * 10+ years of supply chain and/or sales/field operations experience. **Growth Behaviors:** * Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity. * Smart Risk: Makes bold decisions/recommendations. * Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas. * Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers. * Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace. * Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance. * Leadership Behaviors: + Be the Role Model + Set the Agenda + Help People be Their Best Selves **What We Can Offer:** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico. * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. **How to Apply:** If you are a motivated and results-driven leader with a passion for supply chain excellence and customer-centric solutions, we invite you to apply for the Senior Director, Customer Solutions role at arenaflex. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job